What difference does it make whether one knows a citizen of the country concerned? I do not know any North Koreans, that doesn't stop me saying, correctly, that it is governed by a family of brutal hereditary dictators.
I do not believe everything I read in the papers, not even the Observer with whose politics I am generally in agreement.
I make no defence of Erdogan or his oppressive policies but he was elected into power by 52% of all Turks and they can, if they wish, vote him out at the next election. Presumably those who vote for him think that a brutal regime that limits civil liberties and tortures its prisoners, is just the kind of government they want. But while free and fair elections take place and the electorate can decide what government they want at regular intervals, the country is a democracy.
George Bush Junior was a freely and fairly elected President, who had most of his country behind him when he was torturing Iraqis and Afghanis, generally they supported him over illegal renditions and the appalling treatment of those held at Baghran Prison and Guantanamo Bay. It does not mean the USA is not a democracy.