If you were shown the letters from the hospital about my husband you would think the same. He was told he hadn't said he was in pain. He was on a morphine drip!
The solicitor went through the letters and said it was a difficult case to prove, so we asked to take copies home and read through them. The solicitor then said that the only reason she had them was because she had said that she would not let them out of her office, so we said that was fine and we would read through everything in her office.
So she relented. We took copies home with us, a file over an inch thick, and pointed out all the anomalies to her when we next saw her. She then realised that the hospital wasn't telling the truth.
In Mr West's case he claimed he was told that he had weeks, possibly months, to live. That wasn't in any letter.
They did accept that it had been said.
"We acknowledge that in circumstances such as this whereby a diagnosis of cancer cannot be definitely confirmed, all possible alternative diagnosis should be considered. We recognise that clinicians should avoid giving life expectancy estimates to patients where the diagnosis is not confirmed."
Most people when they are told that probably give up. He didn't, probably because his wife was American? When it said that his wife was having treatment in America, that's what I assumed.
I don't see as many holes in the story as you do. I just see another person who has been messed around by the system.