As others have said, the criticism re the fire service's response to the fire was not aimed at the fire fighters who attended the scene, many of whom risked their own lives and were severely traumatised by the tragedy.
I do think that the senior officers dealt with the situation badly and showed no flexibility in responding to what was was obviously an emergency that did not lend itself to adhering to "policies" - as a previous fire where people died after being told to "stay put" had already demonstrated.
As a gentleman this morning said on Victoria Derbyshire, it was evident to everyone watching that the fire had spread uncontrollably, was not "compartmentalised" and people should not have been told to remain in their flats.
However, aside from this, it appears that the service is under-resourced. I was shocked that there were no ladders high enough for fire fighters to reach the upper level of the building. These ladders are available, and apparently some have now been ordered from Germany. Given the number of high rise flats in London and other cities, surely these ladders should be available in all heavily populated urban areas? Also, it was found that the fire service's communications system was not adequate.
lemongrove The Conservatives have a very bad record with regard to public safety. When Mayor of London, despite spending huge amounts of money on various vanity projects, Boris Johnson closed 10 fire stations and removed 27 fire engines, even though he had promised no such plans were afoot. When confronted by a Labour London Assembly member, Andrew Dismore, about the broken promise, he told Dismore to "get stuffed". Fire response times in London increased after these cuts and there were at least three cases of people jumping to their deaths because the local fire stations had closed and the emergency vehicles couldn't get there in time.
I think the reason why the inquiry has looked first at what happened during the fire, rather than the issues surrounding building materials, building regulations, etc, etc, is because, if the two issues were combined, the report would not have been available for probably four years or more. Personally, I think this is the most important element of the tragedy. There were so many things that were wrong with that building - badly fitting fire doors, no sprinklers, etc. And several tenants had brought up those issues with the Council- and their concerns about the cladding material - but their fears had been ignored and they were treated as if they were just troublesome nuisances.