Unfortunately, it's the lack of real insight and understanding by people who allegedly support the low paid, which has meant that millions of them have abandoned Labour and gives the Conservatives even more ammunition.
Labour needs a leader who is prepared to analyse problems forensically, not through a haze of ideology and vague policies.
Raising the minimum wage while freezing benefits and raising NICs has done absolutely nothing for the low paid. Conservatives can boast about what they've allegedly done for the low paid and Labour should have challenged them, but they didn't because they didn't understand the maths themselves.
The idiotic Labour Party even complained when Philip Hammond tried to reduce NICs for the lowest paid, whilst maintaining some of the benefits, such as the state pension, of contributing. I campaigned very vocally on social media, wrote to the press, was on a radio phone-in and wrote to Phil Hammond, when the government tried to abolish Class 2 NICs, which would have meant I would have had to pay an additional £500 a year. In the end, the idea was scrapped, but the Labour Party was absolutely clueless.