During lockdown my Mother passed away in a nursing home. Dealing remotely with doctors and funeral directors was bad enough, but the worst was dealing with her banks and savings companies. I could sit for over an hour to have my telephone calls answered, and then most of the people who picked up the phone were blatantly uninterested or unsympathetic. Many couldn't get through to view my Mother's accounts as obviously the secure links which would be available in the office, weren't available in their homes. The letters sent were just cut and pasted - in one case the customer service was so poor that I complained and got compensation and a proper apology.
I've read all the posts and there seems to be a general attitude of "I'm alright Jack" with some people - great that people are saving hundreds of pounds a month in travel. I know a taxi driver whose desperate for customers, office cleaners with no work, cafes, shops, dry cleaners who have had to lay off staff, self employed art teachers with no income for six months and hairdressers etc.
I despair. And the number of people who are happy to go out for Rishi's cheap meal deals but wont sit on a bus or train to go to work. Thank heavens for all the folk who have kept us going - supermarket staff including those behind the scenes ensuring the shelves are filled, delivery drivers, postal staff, gas, electricity and telecom employees as well as the NHS - there are many more of course. Rant over.