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UK's largest GP chain replaces some doctors with less qualified staff.

(34 Posts)
DiamondLily Mon 13-Jun-22 10:04:49

"The UK's biggest chain of GP practices lets less qualified staff see patients without adequate supervision, an undercover BBC Panorama investigation has found.

Operose Health is putting patients at risk by prioritising profit, says a senior GP.

The company, with almost 600,000 NHS patients, is owned by US healthcare giant Centene Corporation.

Operose says it's not short-staffed and operates in patients' best interests.

BBC Panorama sent undercover reporter Jacqui Wakefield to work as a receptionist at one of the UK company's 51 London surgeries. The BBC is not naming the practice or the staff who work there.

A GP working at the practice said they were short of eight doctors. The practice manager said they hired less qualified medical staff called physician associates (PAs), because they were "cheaper" than GPs.

Physician associates were first introduced by the NHS in 2003, so that doctors could deal with more complex patient needs.

Their introduction was based on a US model and has been adopted in various other countries.

PAs are healthcare professionals who have completed two years of post-graduate studies on top of a science degree, as opposed to 10 years education and training for GPs.

They support GPs in the diagnosis and management of patients, but should have oversight from a doctor.'"

www.bbc.co.uk/news/health-61759643

Callistemon21 Mon 13-Jun-22 10:08:19

It is happening everywhere, DiamondLily.

The NHS Hospital Consultant I see (or don't see!) has changed working practices so that pharmacists now deal with many of his patients by telephone.
It is not at all satisfactory.

GrannyGravy13 Mon 13-Jun-22 10:12:52

We have Nurse Practitioners in our GP surgery and have had for many years. They see all the minor ailments (asthma, chest infections, ears, eyes, cuts, bruises etc) Ifmthey think you need to be seen by a Doctor they will call one in from the next room.

Whitewavemark2 Mon 13-Jun-22 10:14:01

GrannyGravy13

We have Nurse Practitioners in our GP surgery and have had for many years. They see all the minor ailments (asthma, chest infections, ears, eyes, cuts, bruises etc) Ifmthey think you need to be seen by a Doctor they will call one in from the next room.

Is your practice run by a private company?

growstuff Mon 13-Jun-22 10:16:41

GrannyGravy13

We have Nurse Practitioners in our GP surgery and have had for many years. They see all the minor ailments (asthma, chest infections, ears, eyes, cuts, bruises etc) Ifmthey think you need to be seen by a Doctor they will call one in from the next room.

Nurse Practitioners aren't the same as Physician Associates. Nurse Practitioners have had three years of nurse training before doing additional qualifications and are only qualified to deal with certain groups of patients.

GrannyGravy13 Mon 13-Jun-22 10:16:54

Whitewavemark2

GrannyGravy13

We have Nurse Practitioners in our GP surgery and have had for many years. They see all the minor ailments (asthma, chest infections, ears, eyes, cuts, bruises etc) Ifmthey think you need to be seen by a Doctor they will call one in from the next room.

Is your practice run by a private company?

It is owned and run by the GP’s themselves.

All GP services are technically private They have agreements with the NHS, have done since it’s inception.

GrannyGravy13 Mon 13-Jun-22 10:18:12

growstuff

GrannyGravy13

We have Nurse Practitioners in our GP surgery and have had for many years. They see all the minor ailments (asthma, chest infections, ears, eyes, cuts, bruises etc) Ifmthey think you need to be seen by a Doctor they will call one in from the next room.

Nurse Practitioners aren't the same as Physician Associates. Nurse Practitioners have had three years of nurse training before doing additional qualifications and are only qualified to deal with certain groups of patients.

What and how much training do Physician Associates have?

growstuff Mon 13-Jun-22 10:19:18

Two years after a science degree, according to the article.

growstuff Mon 13-Jun-22 10:19:46

They are dealing with the whole range of conditions which a GP does.

GrannyGravy13 Mon 13-Jun-22 10:21:05

growstuff

Two years after a science degree, according to the article.

OK thanks, (sorry I should close the GN tab and get on with proper stuff ?)

GrannyGravy13 Mon 13-Jun-22 10:22:41

growstuff

They are dealing with the whole range of conditions which a GP does.

Right…

That is not acceptable unless they have the wherewithal to call in a GP to the consultation if needed, if of course they realise it’s needed ?

DaisyAnne Mon 13-Jun-22 10:23:07

I was listening to this when it came up on Today. I assume it will be on Panorama. That will make interesting watching.

DiamondLily Mon 13-Jun-22 10:23:25

Callistemon21

It is happening everywhere, DiamondLily.

The NHS Hospital Consultant I see (or don't see!) has changed working practices so that pharmacists now deal with many of his patients by telephone.
It is not at all satisfactory.

It's ok if they're properly supervised. But, according to the undercover investigation, that's not happening.?

Baggs Mon 13-Jun-22 10:25:10

Our practice has Nurse Practitioners too. I haven't encountered any problems with her overseeing annual blood and urine tests.

Also, because I had asthma diagnoses in the past, she suggested I do some peak flow readings and send them to the surgery, which I did. A more senior nurse rang me to find out if this was because of any breathing problems but I told her No, the nurse was just being thorough.

Baggs Mon 13-Jun-22 10:26:37

Was the BBC undercover person sent to investigate because of complaints?

Whitewavemark2 Mon 13-Jun-22 10:26:38

GrannyGravy13

Whitewavemark2

GrannyGravy13

We have Nurse Practitioners in our GP surgery and have had for many years. They see all the minor ailments (asthma, chest infections, ears, eyes, cuts, bruises etc) Ifmthey think you need to be seen by a Doctor they will call one in from the next room.

Is your practice run by a private company?

It is owned and run by the GP’s themselves.

All GP services are technically private They have agreements with the NHS, have done since it’s inception.

Bit different to an American health provider I would have thought, and hope

growstuff Mon 13-Jun-22 10:26:44

But this isn't about Nurse Practitioners.

growstuff Mon 13-Jun-22 10:27:56

Baggs

Was the BBC undercover person sent to investigate because of complaints?

No idea, but I do know that there's been concern for ages, so maybe the BBC picked up on that and decided to find out for themselves.

Baggs Mon 13-Jun-22 10:29:44

growstuff

But this isn't about Nurse Practitioners.

I think it could be in part, if it's an attempt to use what man doctorpower the practices have more efficiently.

That's why I asked about the reason for the investigation.

Baggs Mon 13-Jun-22 10:30:14

x posts gs

DiamondLily Mon 13-Jun-22 10:35:06

It seems that a GP and a Practice Manager had alerted them, according to the article, as they felt it was"unsafe practice".

"One GP, who wished to remain anonymous, said she had witnessed the way PAs had been used where she worked. "They were fantastic colleagues and trained to do certain roles, but not trained to basically do as much work as a GP. They were doing the same job as us, with less experience."

Baggs Mon 13-Jun-22 10:40:32

Thanks, DL.

Esmay Mon 13-Jun-22 10:44:13

Then all is explained.

Up until this year , my father's surgery was superb .
I thought how incredibly lucky he was as I heard horror stories about the other surgeries .

When I phoned them a few weeks ago, I was refused a home visit for his distressing skin condition, which I 've cured myself .
.And then ,when his breathing was compromised his new GP blamed me for requesting a home visit too late and said, what had hell can I do about it ?
I'd tried to get the receptionist to understand the seriousness of my request . She wouldn't listen .
He had pneumonia in both lungs .

Our local hospital also discharged him with dangerously falling oxygen levels earlier in the year .
Within a day ,he was drifting in and out of consciousness .

Three months on within enormous amount of care on my part he is slowly improving -regaining his strength and eating /drinking .
I find that I really have to stand my ground these days .

Baggs Mon 13-Jun-22 10:44:43

If something unlawful was happening the anonymous GP should have reported it.

To be fair, given the shortage of GPs, what is a practice to do if it's to help all its registered patients? Without lowering standards of care, something has to give.

eazybee Mon 13-Jun-22 10:48:50

Very dangerous.
I know someone doing this, after following the science degree route and only scraping a pass after repeating two years at different universities, then failing to complete the hospital placements required to qualify as a GP. She refers to herself a doctor, and I doubt if her patients realise she isn't properly qualified.
Having known her all her life, I wouldn't trust her in a dolls' hospital.