I used to work in the finance sector, in a private institution (which is what Coutts is, regardless of NatWest’s ownership).
All banks, private and so-called ‘high-street’ risk assess customers and potential customers. High street banks like Nat West are obliged to provide basic banking services, except to people who fail basic risk management tests such as identity, financial crime or immigration status. Other banks do not have this obligation.
High net worth individuals tend to get risk checked more often and more deeply as they have more likelihood of being in a position to facilitate large scale financial crimes.
The dossier Farage obtained was a risk management assessessment. It showed that he was considered a risk to the bank. Managing and mitigating high risk accounts costs more.
The dossier shows that, although Coutts considered Farage high risk (and thus expensive) he was paying them enough (certainly via a mortgage, perhaps in conjunction with other fees) to make it worth the additional cost of managing the risk no matter what his politics and personal beliefs were. Thus, a hard-headed, pragmatic business decision: we despise you, but you meet our business conditions and earn us money, so we will keep you.
What changed was not Farage’s politics or his personal beliefs, and it would be laughable to suggest Coutts suddenly acquired a new set of ethics. The change was Farage’s financial position vis-a-vis Coutts: he repaid the mortgage, which meant his financial relationship with Coutts dipped below the minimum their terms and conditions require, and he was also no longer making them more than he was costing them.
So Coutts did what any similar financial institution (or business, really) would do: it dropped an unprofitable customer who didn’t comply with their financial terms of doing business.
I was impressed with Ms Rose’s letter yesterday. I’m even more impressed now that it seems a number of people believe it’s a heartfelt apology. It isn’t. Think of it as being the the non-apology you make when you’ve snapped at a child: I’m sorry I was cross, but my decision was right, and all your temper tantrums have changed nothing; you still can’t have a fizzy drink, but you can have water. Now hush.
And, FGS, Farage had not been de-banked. He’s been offered the same bank account 95% of us have quite happily.