Care home workers poor English

There are only a few foreign workers in my care home and they do have fairly good English but they ask if they don’t understand some words.They are quite caring and liked by the residents, one old lady only relates to me as she says ‘ you’re a Londoner like me’ and we have a laugh about things.Most very old people don’t like change tho which is the main prob with care homes as staff turnover is frequent.

It's not just the issue of lack of knowledge of the English language that is the problem. The carer provided for my late DH spoke good enough English but knew nothing about the lifestyle and culture in the UK (or the rich West which we are part of).
He did not know about running hot water, how to use a toaster or microwave, a vacuum cleaner or about infection control i.e. the need to wear gloves and use the sharps box. I was quite shocked that people were employed with no training at all.

I have posted on this thread earlier, I've just remembered, a lady down my road who is extremely understanding and very patient with the foreign home care staff who attend her needs daily, was 'spitting feathers' yesterday when i popped in to see her.

She always has a flask of hot water, never tea or coffee. She requested this from the carer and within minutes the carer returned with the flask, my friend thought that was quick! So she said "This has been boiled from the kettle hasn't it?"

The carer replied it was from the hot water tap.

Another friend complained to me months ago about how the 2 carers that attended to her needs spoke to each other in their language above her and how it was rude and she felt invisible in her own home.

Its so sad, as i said in my previous post, its bad enough that time has arrived in their lives where they need help to do everyday things but to then face this further frustration is so very very sad.

On nursing visas or spouse nursing visas no doubt
It is common. I am not sure why people are surprised 😲