Some of the issues sprang from the time on lockdown, people could no longer go into the job centre to verify their ID, at the same time the amount of people having to claim went sky high, people who lost their jobs as companies closed, people who were not entitled to furlough or the 80% of wages paid through furlough were not enough, the DWP had two choices IMO not pay anyone anything with out verified ID which would have left 1000s of people with no income or as waive the ID criteria and pay all claimants, of course it would be very clear to them that it was going to be abused by doing it that way, but I agree this should have been sorted out before, I am on lot of benefit boards and have seen posts about existing claimants being asked to confirm their ID usually having usually by having to have photo of them outside their house, door and and closed with their photo ID held close to their face extra information such as letters from schools and GP surgeries are also asked for as a check on addresses. There has also been a dramatic increase in the number of people having their benefits stopped while further checks are made and also in the number of compliance interviews, I don't think it will stop the fraudsters