I’ve recently been in a similar experience to Kate1949. 5 weeks ago my mother 90 had a fall in her bathroom and was taken to A&E . She has heart problems, had a uti and was dehydrated. She was on a trolley by the nurses station for 10 hours but was taken into a cubicle with curtains for a detailed exam , Catheter inserted and put in a drip and IV antibiotics. The dept had a dedicated cubicle for exams .
We got there at midday , within several hours trolleys were building up in the corridors , mostly with elderly people being brought in by ambulance.
The staff were incredible , all very professional, kind and caring and work their butts off.
Being by the nurses station I was earwigging and heard that other local hospitals had closed their a&e , they couldn’t take anymore patients.
Paramedics were waiting for handover , so they could go back out . It was crazy and a real eye opener.
Mum got a bed is a single room at midnight and was admitted to the ward at 5pm the following day . She spent her 90th birthday in a&e , but the staff came in and sang happy birthday and gave her a cake .
The staff are doing their best, they’re understaffed and the buildings aren’t large enough to cope with the high level of patients. Plus they’re understaffed in the diagnostic departments, so staff are waiting ages for the results of scans , X-rays and blood tests .
Plus if admitted patients are having to wait for a bed on the wards .
Having experienced a&e I have huge gratitude and sympathy for the staff , including the ambulance staff .