"Yourself" is one of my pet hates too, "Just bringing that information up for yourself" Aarrgh!
Plus over using my name, I don't mind if they ask me "Is it ok to call you Phoenix, or would you prefer Mrs Phoenix?"
I usually say "Phoenix is fine " (although under some circumstances, I don't allow it
) but once we have established the rules,please Do not use it in every sentence.
You are not "building rapport" whatever that dumpy woman in the dark suit who came in to do your Customer Service Training may have told you, you are just seriously pissing me off annoying me.