The recent post and comments about the "longmore" reminded me of when I was having a conversation with our surgery. I was trying to get some information regarding the health of my 90 year Dad and the conversation was getting a little heated due to the pomposity and "jobsworth" attitude of the receptionist.
I told her that if she looked at my Dad's notes she would see that I had permission to talk to any clinician on behalf of my Dad. She duly read his notes and then said something about the permission being granted some time ago.
I replied that the permission was granted in perpetuity.
There was a long silence, and eventually she said
"Where is that?"
Trying to get through prolonged/complicated grief

