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Emergency Vets

(81 Posts)
Daisymae Sun 30-Apr-23 11:13:25

Had the misfortune to call one yesterday. The emergency cover vet practice is linked to our usual vet and they have complete coverage of our area. Told when I phoned that the consultation fee is £300, then had to have a conscious x-ray £200. Now you may think that the bill would be £500 but it was nearer £600 because of extras. Claiming through the insurance and all seems to be well, fingers crossed. However there were a several pets more poorly and the fees were ranging between £1000 and £2500. These people did not have insurance and didn't have the money either, they were obviously upset. I'm just really flagging it up that if you have a pet and find yourself in these circumstances the vets fees can be huge. I know there was an earlier post about Pet Insurance so might be worth bearing in mind. Having said that this was the first time in 13 years that we had needed out of hours vet advice but its a risk you take without insurance.

MayBee70 Mon 01-May-23 12:03:10

I know a lot of people no longer give their dogs booster vaccinations. None of the breeders that I know give theirs boosters. They say that the initial course covers them for life and titre tests prove it. But I believe that not having boosters can invalidate medical insurance. And lepto vaccines don’t last a lifetime. I also worry about constant flea and tick treatment. We pump our pets full of chemicals year in year out and I’m in a dilemma about what to do. I am trying a flea and tick collar that is supposed to be chemical free. And my vets, having been taken over by an American company may only offer the Lepto4 vaccination which isn’t needed in the UK ( and can cause a bad reaction in some dogs).

Tuppence15 Mon 01-May-23 11:54:31

We had insurance. Because our dog had to see a separate specialist ( in the same practice) it was considered two separate claims. By the time they had taken out two excess payments we got £50 from an over £300 bill. I will never take out insurance again. I have saved a fund for emergencies.

BlueBelle Mon 01-May-23 11:37:59

My friend can’t have insurance because her 9 year old healthy dog had something in puppyhood (can’t remember what it was) that nulled it She has just had to take him for some tests first tests cost was £200 needed more tests another £300 and still not got a diagnosis or price if future treatment

I could never own a pet now had plenty in the past in the days before injections, chipping and when animals were animals

JRTW2 Mon 01-May-23 11:36:58

There are few independent vets now. I take my dog to “The Vet” in Morden and they have been fantastic. However, there are too far in an emergency. I took my other sick dog to MediVet in Kensington (24 hour) out of hours. Very expensive (I have insurance) but they were superb. I think they were there for years before they joined MediVet. He needed emergency treatment and surgery which was nearly £5000. I had to pay upfront and reclaim from insurance (DirectLine)

Oldbat1 Mon 01-May-23 11:25:05

3rd party liability insurance for accidents costs £12.50 a year with the Dogs Trust. This covers all your dogs. (If you are aged under 60 the cost is £25). Small price to pay.
Also vets who work for large conglomerate companies are very strongly encouraged to persuade clients to have various tests flea stuff worming stuff.

JaneJudge Mon 01-May-23 10:53:13

Just think this is how our own healthcare will be soon. I hope your cat or dog is ok Daisymae flowers

MayBee70 Mon 01-May-23 10:52:49

I think all dog owners should have to take out third party insurance even if they don’t have medical insurance. A spaniel I once had took off from being walked across fields with another dog and they both ran towards a busy main road full of not just commuter traffic but people taking their children to school. My whole life flashed before me for a few minutes.

Daisymae Mon 01-May-23 10:47:49

One of the big benefits of insurance is the third party cover. If a dog, let's face it, it's likely to be a dog, causes an accident, the owner is likely to end up in court. For me it's not just the medical costs that are important. I totally agree that costs have rocketed since the widespread take up of insurance but equally there's a lot more treatment options available. One thing to keep in mind is just because they can do something doesn't mean to say that they should. Difficult decisions I know.

Blondiescot Mon 01-May-23 10:17:45

We're lucky to have a very good local independent vet near us, and we've been taking our dogs there for years. It's run by a husband and wife team and they have been very good with our dogs. I used to work at a vet practice for a short time (not the same one we're with) and it was run on a far more 'corporate' basis. Sadly, more and more vets are now being taken over by big firms, and while there are some advantages to that, you certainly do lose that personal touch - and they tend to have a much faster turnover of staff.

MayBee70 Mon 01-May-23 09:39:26

Blondiescot

*MayBee70*, your local vet will have an arrangement with another practice to provide 24/7 care in an emergency.

I know. It does say they provide emergency cover but I feel safer using a larger practice. I think vets are like dentists, though. Unlike GP’s you can actually go to any vets with a problem eg our dog always seems to get I’ll when we’re on holiday in Northumberland and we just go to a vets up there. Now they’re part of a large group but seem to provide a good service: I think it’s because a lot of their clients are holidaymakers. They also do a lot of free work for the nearby animal rescue. When my dog had a suspected pyometra they scanned her and didn’t charge me for it. They said they just scan as routine. They seem to have a different mindset to other big concerns (then again a lot of things in the Borders seem to hark back to a different era). The vet I use back home has joined a large string of vets and we rarely see the same vet twice. We used to see the same vet for years; he was like an old friend.

Georgesgran Mon 01-May-23 09:25:39

I’m with Aveline. We had up to 10 dogs at a time and never had insurance - can you imagine the monthly cost! Just bit the bullet, as and when any needed treatment. At first, we used a local Vet, but once a National company took over, fees rocketed and a lot of silly tests were suggested (old cat had heart failure, so why a £700 scan every 6 months - it wasn’t going to get better?). We changed to a ‘farm’ vet, who understood working dogs. She was happy for us to buy our flea and worm treatments online and she said dogs 8+ didn’t need annual boosters, as they’d built up sufficient resistance through the years.
I pay the insurance for DD2’s little dog, but she’ll top it up, as it increases. She was paying £80 a month for her older dog who was PTS last year, but other than that, hadn’t used a fraction of what had been paid in insurance charges.
However, I can understand people wanting to be covered, but to be alert to agreeing to unnecessary tests/treatment.
It’s a business after all and has to be profitable.

Aveline Mon 01-May-23 09:07:06

When we used to take our various cats to our vet it really was our vet ie the same person. He got to know us and our cats and we trusted his judgement. If he said something needed done we went with that. Unfortunately, now the practice is part of a huge business consortium and there's an ever changing set of nice young women but no continuity. Never see the same one twice. They recommend all sorts of extra tests or treatment but immediately drop the suggestion as soon as we question them on it. Eg before what turned out to be unnecessary dental work they wanted Finn to go to another of their practices a long way away for a heart scan, 'As he's an older cat.' We reminded her that he was only 6 and is very traumatised by long car journeys. She immediately said that was fine. Then she said he had acne and needed special cream. I asked her to point out this acne and she couldn't find it. I should say that I'm familiar with every inch of my lovely cat so knew there wasn't any.
I suppose we'll have to change vets but they're all part of this big business consortium. sad

Blondiescot Mon 01-May-23 07:55:54

MayBee70, your local vet will have an arrangement with another practice to provide 24/7 care in an emergency.

MayBee70 Sun 30-Apr-23 22:13:27

I fear that insurance means that vets now think they can charge as much as they can for treatment? But I’m scared to use our local one man practice because I won’t get the 24/7 emergency cover that the big practices can provide. I remember one of our cats being hit by a car, rushing him to the vets and the vet turning up in his slippers. Again I don’t remember having a huge bill for it. I can only afford one pet now because I bet I’ll be paying over £100 a month when my dog gets older

Caramme Sun 30-Apr-23 21:59:55

In this area we used to have a good selection of independent vets. We have had several cats and a dog over the past 50 years, never had insurance then and were never unable to afford treatment as needed, and always got excellent care. Recently though all the independents have been bought out by one of two large groups, intent on wringing as much money from their often desperate clients as possible. My last cat developed a thyroid issue. I paid for the tablets and the necessary quarterly tests without a problem. A couple of years later the practice was taken over by a nationwide group and everything tripled in price. They insisted on more specialised tests every month, traumatising the poor cat, different drugs were prescribed and they tried their best to get me to buy premium food direct from them. The monthly bill went from £150 to £650. I was lucky I could just about afford it. My sweet girl lived to be 21 so it was all worthwhile, but it took almost all my spare money. Well, I learned that lesson. My current 3yr old boy is fully insured.

Vito Sun 30-Apr-23 20:49:24

Well said Cats , I was thinking the same. My dog is insured, however in the past I had to stop insurance on one of my older dogs as it went up three fold over night and I simple couldn't afford it, luckily he was a tough old boy and never had any thing seriously wrong .
Nothing is ever black and white .

Rosalyn69 Sun 30-Apr-23 17:57:17

We do have insurance as we have three pets. Our practice does have an in-house “hospital” for very poorly pets. It’s been a godsend for us. Insurance is expensive but worth it.

MayBee70 Sun 30-Apr-23 17:46:51

I’ve had cats and dogs for 50 years. At one point we had a dog and several cats and always seemed to be at the vets with one or the other but it didn’t seem to cost too much. We were pretty strapped for cash back then but it didn’t put us off having pets. Then all of a sudden it all seemed to change. More and more people were insuring their pets and treatment rates seemed to go through the roof. I know we had one cat that the vet wanted to continue treating but weren’t insured and the bill was getting too much for us to pay so we had him pts. The vet said if we’d had insurance he could have carried on treating him but we felt that he couldn’t have been saved ( he was a Burmese and they don’t deal well with being hospitalise). I also think that every illness involves lots if lab tests whereas back in the days vets would use their instinct ( some still do). When we did start to insure our pets one dog went in for an operation and because we were insured the vet did far more things to her than seemed necessary. We were horrified when we picked her up, we felt that she had been brutalised.

sodapop Sun 30-Apr-23 17:33:42

Absolutely agree CatsCatsCats circumstances can change so quickly for any of us a little empathy would be nice.

Aveline Sun 30-Apr-23 17:31:29

We've had cats for more than 50 years. At times we've had four at once. Only two now. We've never had pet insurance. If we'd ever paid the premiums demanded by insurers we'd have paid 20 times the amount we've ever had to pay for vet care! It's a racket. Interestingly, if we've needed veterinary services they've always asked if we have insurance. We say no and that we'll be paying ourselves from savings. Often they seem to want to carry out procedures that we question. When discussed they then say they're not necessary. I could give examples but too much typing.
Bottom line, if our cats need vet care they get it and we pay. No middle man insurers creaming off excess profits. Never regretted not having insurance.

CatsCatsCats Sun 30-Apr-23 15:22:08

Then they expect rescues and charities to pick up the pieces either by the old ‘we’ll get him/her put to sleep then’ , asking for money or dumping them.

I'm sorry but I find that comment harsh and judgmental. Not all people who find themselves in the awful situation of not being able to afford their pet's care would choose to put the pet to asleep unless there really was no other option.

You say that if people can't afford it, then they shouldn't get a pet. A few years ago, who could have foreseen the current financial situation - the massive increase in pet food for a start, never mind the ridiculous hike in vet's bills.

There is a poem or essay about hitting hard times and being poor. If you excuse the language - this is one tiny part of it:

“Being poor is considering getting rid of your pets because they are luxury items.”
“Being poor means putting a beloved pet to sleep because you can’t afford the vet bill.”
“Being poor means having your canine best friend get sick, and not being able to pay even to find out what’s wrong with him, and opting to have him “put down” BECAUSE IT WAS ALL YOU COULD AFFORD — and then having to believe for the rest of your life that your dog is dead because he had the misfortune to belong to a worthless piece of s**t like you.” (John Scalzi).

I know somebody who actually contemplated giving herself and her ill cat an overdose because she could not pay the vet's bills, nor could she live with herself if she had to put her pet down for that reason. (She didn't do it, thank goodness, and her cat is well, but this is what worry over money can do).

You've done everything the right way, got all the insurance nicely in place, obviously able to afford it all, but don't judge those who can't.

Blondiescot Sun 30-Apr-23 13:46:20

Yes, emergency vets often operate on that basis. It can place owners in a very difficult situation. It definitely pays to have the best insurance you can afford. And especially where dogs are concerned, it's worth noting that your insurance will also cover third party claims - for instance, if your dog knocked someone over and they decided to claim damages.

Daisymae Sun 30-Apr-23 12:57:50

Gillycats

Unless you’re wealthy then pet insurance is a must. If people can’t afford it then they certainly shouldn’t get a pet. I have done home checks for animal rescues for 34 years and I always urge people to take out a whole of life policy. Sadly all too often people haven’t done it and get slapped with a huge vet’s bill. Then they expect rescues and charities to pick up the pieces either by the old ‘we’ll get him/her put to sleep then’ , asking for money or dumping them.
As far as I knew vets generally don’t ask for a lump sum up front if the client is an established customer with pet insurance. If they do I’d be pretty annoyed with them!

The emergency vets were a separate company covering a large area so being a long standing customer makes no difference to them. I understand that there were 2 options, either to pay a deposit and reclaim or pay in full and the emergency vet process the claim, for a fee if course. Without insurance I guess that you have to pay the full amount or agree a payment plan. I overheard one person repeat that their OH didn't like animals so I guess that the outlook for their pet is not great being faced with a huge bill.

Dee1012 Sun 30-Apr-23 12:24:48

Gillycats

Unless you’re wealthy then pet insurance is a must. If people can’t afford it then they certainly shouldn’t get a pet. I have done home checks for animal rescues for 34 years and I always urge people to take out a whole of life policy. Sadly all too often people haven’t done it and get slapped with a huge vet’s bill. Then they expect rescues and charities to pick up the pieces either by the old ‘we’ll get him/her put to sleep then’ , asking for money or dumping them.
As far as I knew vets generally don’t ask for a lump sum up front if the client is an established customer with pet insurance. If they do I’d be pretty annoyed with them!

I was astonished they asked for an upfront payment.
They have known us as established customers for approximately 15 years although the practice did change hands a number of years ago.
Alongside pet insurance we also have small care plans in place with them for the routine care vets provide.
Perhaps a sign of the times?!

Theexwife Sun 30-Apr-23 12:16:02

Where I live there are no vets that keep animals overnight, there are three large practices, the animals have to be transported by yourself fifteen miles away and collected at 7 am. This stay is a separate charge, apart from the expense of the stay those without transport would have to somehow arrange and pay for that too.