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   Please note: This topic is for your comments and feedback on Product Tests and Surveys being run by Gransnet. It is not the place to post (or ask for) comments on other products or to post your own surveys. If you do this, your comments may be deleted. If you'd like to run your own product test or survey, please email [email protected]. If you are an entrepreneur or start-up and would like to ask for some feedback, please visit our media requests topic here

Read gransnetters feedback on their road test of McCarthy & Stone retirement apartments

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JustineBGransnet (GNHQ) Mon 19-Mar-18 14:54:59
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This is the feedback thread for the Gransnetters who were asked to put McCarthy & Stone retirement developments to the test. Read on to find out how they go on! If you weren’t a tester but have questions of those who were, please ask them on this thread!

McCarthy & Stone say:

“We were excited to have Gransnetters come and experience our ‘Lifestyle’ offer, which effectively lets you ‘try before you buy’ one of our outstanding one and two bedroom apartments, which all enjoy a very central location in a number of prime spots around the country; and where we specialise in providing our homeowners with the independence and security to enjoy their retirement to the fullest”.

All testers were open to the idea of a McCarthy & Stone property and visited the development of their choice (with a friend/ family member in some instances).

Testers, please share your thoughts on the below after you have been for your visit:

- Why did you want to take part in this project? What’s your current living arrangement? How old are you?
- Which McCarthy & Stone property did you visit? Did you go with someone else (if so, who?)
- What was your first impression of the development?
- What did you think of the apartment, development and communal facilities?
- How was the customer service?
- How did you find the location?
- Did you feel ‘at home’ in the apartment? What made you feel at home?
- Do you think the apartment would be easy to live in/suitable for your needs (either now or in the future)?
- How satisfied were you with the overall experience?
- Following your stay, would you consider moving to the development now or in the future?
- If you would consider a move in the future, what are the barriers, or what are your current concerns stopping you from making that decision?
- Would you consider other McCarthy & Stone developments? If so where?
- Following your stay, how likely are you to recommend that development to a friend?

Every selected Gransnet tester who shares their feedback from their visit will receive a £50 Marks and Spencer voucher, and will also be entered into a prize draw where one tester could win an additional £200 Marks and Spencer voucher.

Tweet your review to @McCarthyStone and @gransnet

Thanks

GNHQ

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Chewbacca Sat 23-Jun-18 19:30:20

I heard this as well Gemini and I didn't think that either McCarthy Stone or Churchill came out of the interview very well. Almost all of the complaints and issues raised were dealt with by the same response of "all charges are well documented in the agreement at the time of sale" so suck it up. As you say: buyer beware.

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Ozzles Mon 25-Jun-18 10:32:24

I too heard Money Box on Saturday which revived my deep grievance with McCarthy & Stone. The overall CEO is an expert in twisting facts and bluffing vulnerable people as I have found his key staff here in Scotland to be.
It might be interesting to inform those who live in England & Wales that Gound Rents were eliminated in Scotland a long time ago. Yet more McC & S developments have been established here in recent years than ever before!! They found a way here to find the money required for communal facilities, probably by overpricing their flats, taking 1% of their selling price, and including a substantial contingency fund which included annually in service charges.
It seems impossible to get someone who earns over a million pounds (salary plus bonuses and shares) to understand what such costs and losses may mean to elderly people.
My dilemma is how can I make buyers who may not read Gransnet or listen to Money Box aware of what is likely to happen to their investment.

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