Agree completely.
The issue here is that your child is an adult. Not only is this her issue to sort out, but having a parent get involved in someone's professional life is very unprofessional. (Case in point - a colleague of mine had a nursing student who had a problem being on time. The student's MOTHER told my colleague that these were "children" and that if they needed help getting up in the morning, that should be provided.)
If your AD has an issue with a customer, and you hear about it, the appropriate response is to advise the customer to deal with your AD directly.
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