Rewards Club scam from Easylife - I'm furious

Just a little update from my original post. I pursued them a bit by email for the £37 still owed but in the end relented and wrote them a curt little letter signed by my friend whose membership with Rewards Club was causing the problem, as they had asked. They refunded the money immediately, so he has it all back now. I'm just furious about the time I have spent on this and the nuisance to my friend, who actually couldn't care less about this really, (but mainly because I've down played it to him as a minor niggle). I've spent ages on the phone, then emailing and then writing a completely meaningless letter to them, all for 5 x £18.50. It hardly seems worth it in one sense, but I guess that's what they rely on people thinking.

The more I think about it the more annoying it is. I'm interested @bikergran in your experience that your mum was told she had to sign up to the 'club' to be able to order anything as that could be exactly what my friend was told as that would make sense. It seems to me that they deliberately target the elderly, absolutely, as anyone else will tell them to get lost. My friend is a dear man who is very chatty and sociable and will ask anyone how they are and what the weather is like where they are - if someone responds to him, he would find it very difficult to tell them a firm no.

I buy lots of stuff from them and, to my knowledge, have never had a problem. They did phone me up once to try to get me to join their scheme but I declined and they never phoned again. I will check my bank statements, though.

Do not deal with this company,! do not order from their fancy little gimmicky catalogue! The same thing happened to my mum, she had ordered something from their magazine not knowing that at the same time she was signing up to a Membership (apparently you had to do this in order to order anything)!

It wasn't until after my mum died and I was going through bank statements that I saw this money being taken out.

Managed to find out who they were, but it took a few firm emails and phone calls to get some of the money refunded around £90.

How they are still managing to get away with this I really don't know.

Just google/review them.

Yes, I bought something from them years ago and then regularly had cold calls selling me a 'benefits' package of some sort open only to their customers. I refused to subscribe but they were quite persistent.

I no longer get the calls but they e-mail me almost daily, but I just delete them.

I wasn't happy with my recent dealings with Easy Life, they refused to arrange a collection of a heavy item I'd ordered from them via Amazon (Amazon's info was that the seller had to collect faulty/unwanted items) I had to give up

Their email to cancel an account is
[email protected]

If they take any notice of that.

Thank you for the warning, muckandnettles; DH has bought stuff from their catalogue which comes inside magazines, newspapers.

I can also see that they've been doing this mis-selling or whatever you want to call it for years and there doesn't seem any way to stop them.
I'd call it a scam, probably targeting the elderly as they might be the most likely group to buy from these catalogues.

I hope you manage to get the rest of the money back for your friend.

Hi @MOnica, I'm at the keeping calm and being persistent stage of trying to get back the remaining £37 owed, but in the end I'll probably have to wrote a letter which annoys me as that seems such a faff these days, but it's one of the alternatives they are suggesting as I don't want to send a photo of the PoA. It annoys me because if they understand why I'm dealing with someone's affairs, they can also understand why a letter written by me and signed by the person is pretty meaningless. So annoying.

EasyLife are legal con merchants. I saw something today which interested me - then I saw it was being sold by Easy Life and promptly logged out.

They get people in by selling them something, and then either on the form or over the phone you quite unknowingly signup for these subscriptios. I had to deal with them a couple of times when I worked for Age UK. Theydo not like repaying the subscriptions or cancelling them. But if you keep calm and very persistent, they do.

If you have a real problem speak to Age UK, Ciitizen's Advice or your local Trading Stndards officer. They know all about them

I think someone mentioned this before but I’d forgotten about it. I do use Easylife a lot ( I prefer them to Must Have Ideas who sold me the useless table). But I remember now that, when I first used them someone phoned me up and tried to get me to join their loyalty scheme. Thanks for flagging this up.