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Moderation and deleting posts

(138 Posts)
GrannyTwice Wed 22-Apr-15 09:23:34

There are some situations where as well as deleting a post I think HQ should do more than just refer to its own guidelines but put in more of explanation. This is especially so as the site has such light touch real time moderation. The potentially libellous comment about ET was one issue but much worse was the post on the thread about the two girls being locked in their bedroom. The post that was deleted gave enough information for the family to be identified especially as we all know so much about the poster in RL including her name. This was an irresponsible post which potentially put the well being of two already vulnerable children at risk and I think HQ should have said something on the thread if only to remind us that GN is a completely open forum to which anyone has access. Most of us don't know each other in RL and even what we think we know each other on here , there will in some cases be a fabrication - we've had some dodgy posters in the past and they were the ones that were obviously dodgy. I know I'll get flamed for ths but really feel it's important - in RL much of my work is predicated on the need for confidentiality so it's in my DNA and I'm very aware of the dangers of gossipy comments made in inappropriate situations. Even if we don't have a professional duty to respect confidentiality, we all have a moral duty, especially in the case of vulnerable children. The gossipy, outrageous behaviour of the TA should have been reported IMO for example rather than broadcast on GN. We shouldn't be indulging in titilating gossip in situations like this - there's plenty of other opportunities

jinglbellsfrocks Wed 22-Apr-15 12:43:16

For goodness sake! (please appreciate the polite version) This is a forum. On the internet. It really isn't that important.

Now please excuse this next contribution. Or don't.......

grin

Tegan Wed 22-Apr-15 12:08:47

So, gien the fact that it is the poster that could be prosecuted should they not have the right to remove their post themselves?

POGS Wed 22-Apr-15 12:05:16

Cari

Reporting posts is a perfectly reasonable thing to do.

However, posts are deleted as a precautionary measure in the first instance and may later be proven to NOT have any libellous wording and/or the words posted are clearly in the public domain! GNHQ should verify that to be the case , after all the post was deleted by GNHQ as a protection for us but it stigmatises the poster , unfairly.

When a post is deleted by GNHQ this does show a possible lack of integrity by the poster to those who have not had the opportunity to see the content of the deleted post. Unlike the person who who reported the post they may well take a different view or have a little more knowledge of the content posted. A deleted post can be for the safequard of the poster, I fully understand that and it is to be appreciated but to other GN's they will see only a deleted post and automatically wonder was it abuse of a personal nature, libellous content etc. This has a horrible impact on the poster when his/her post has been challenged by another who has made a false accusation, made it a personal issue or is simply being true about his/her thought on the matter.

When however GNHQ does establish that, for arguments sake, NO LIBELLOUS content was posted it would be only fair and proper to inform other posters of your findings, especially as leaving other posts that state this has happened continue to, or even become more inflated. It gives rise to further humiliation of the poster whose post has been deleted and they have done nothing wrong.

It takes due care and process between the deleted poster and GNHQ to establish whether or not a post is tantamount to libellous. Your contribution on this thread is welcomed but it does not satisfy the need to hold the poster who reported a post to account or at least give an explanation of how they have no cause to continue making their allegations , that is just not playing fair.

When posts are reported why should there be anonymity? Posters could be quite genuine, posters could have a dislike of a poster and want to cause trouble, a poster may hold a firm, correct assumption of the post they reported. They have the right to post in return to any post they disagree with but why they do have the right to have their posts still on the site if and when it is proven to be incorrect in it's allegations by GNHQ?

Deleted posts should expand to state why it has been deleted e.g personal abuse, against forum guidelines, requires further clarification by GNHQ etc, but in return if found none of the mentioned are considered to be true GNHQ should make that equally clear to stop any continued misjudgements of character that arises.

This is serious point I am making and forgive me for asking but is this the right thread for grinning emoticons?

jinglbellsfrocks Wed 22-Apr-15 11:52:11

Oh do come back Cari. GT wants to discuss it some more. hmm

jinglbellsfrocks Wed 22-Apr-15 11:50:25

I don't think I've given it any thought soon.

#smallbrain

GrannyTwice Wed 22-Apr-15 11:14:33

Not true soon - there would be a court order about the children's anonymity and the fact that inevitably some prople in the area knew who they were would not make it ok for it to be put on the Internet or even the local paper. The issue is wider than libel isn't it HQ?

soontobe Wed 22-Apr-15 11:11:33

GT is not overreacting at all.

soontobe Wed 22-Apr-15 11:08:19

The internet is very public. Open to anyone across the world who has a computer.

soontobe Wed 22-Apr-15 11:07:04

Didnt you know that jingl?

soontobe Wed 22-Apr-15 11:06:29

Anyone know what counts as the public arena. How many people have to know, for it to be public knowledge. Maybe 5? Or does it mean a town?

Either way, I wouldnt like to have to prove something through a solicitor.

Going by the above gransnet post, phoenix could, if she chose, keep the post up by the sounds of it?

jinglbellsfrocks Wed 22-Apr-15 10:59:43

Oh shite! (about dobbing us in handing us over! shock)

CariGransnet (GNHQ) Wed 22-Apr-15 10:56:20

We've said it before but we are happy to say it again. We are a small team running a busy site and as a result it's not possible for us to read every single post on the forums. So - as a post-moderated site - we rely on you to let us know if you see anything that concerns you - be it for legal reasons, because it's spam, because it's generally dodgy (or whatever else) - do let us know and we will look into it as soon as we can.

As many of you may know, the libel laws were changed last year and the burden of proof now falls upon the poster to prove that their statement is true. If a post IS libellous then we could be ordered to hand over a poster's contact details to solicitors representing the complainant should they wish to carry out proceedings for libel against that poster. Obviously this is something best avoided for all concerned.

We are very happy to admit that we are a team and we are human - so there will be times we get it wrong. But with libel and other issues there is often a fine line and so there will, as a result, be the odd time when caution is exercised more fully than posters might like. We do get that this can cause frustration. But obviously if a poster can show that the facts are, indeed, as stated and already in the public arena then they are more than welcome to make their point again (and to explain that they have been told that it's fine to do so if appropriate)

Fair point about explaining why posts have gone in certain circumstances and we are happy to look into being able to do this.

Oh and yes - please remember that anyone, anywhere can see what you post. We can keep an eye on Gransnet but - sadly - we can't control the Internet as a whole (oh if only... grin grin)

jinglbellsfrocks Wed 22-Apr-15 10:55:04

(It was a tiinsy bit gossipy (IMHO) grin So what?

jinglbellsfrocks Wed 22-Apr-15 10:52:45

On the thread. Not on the head

jinglbellsfrocks Wed 22-Apr-15 10:52:19

Sometimes Grannytwice, it's only worth knee jerk.

Over reaction, or what?

We moderated the thread on the head. And someone reported the post (quite rightly imo, though it wasn't me) and it was deleted. Job finished.

Tegan Wed 22-Apr-15 10:46:28

I still think we should be able to delete our own posts as sometimes it's easy to write something and regret it almost straight away and it takes ages for HQ to act. As for the thread itself it wasn't gossipy in any way just showed the concern that we all have for these poor children sad.

soontobe Wed 22-Apr-15 10:41:58

No offence phoenix by the way. You wanted to post it, and that was up to you.

soontobe Wed 22-Apr-15 10:40:56

Oh ok. I would definitely have said something last night.

GrannyTwice Wed 22-Apr-15 10:38:11

Soon - yes sometimes saying something can help - others might support you and the 'offending' poster might rein back or ask themselves for a deletion. That's a better way than reporting but not always the appropriate way- it depends.

soontobe Wed 22-Apr-15 10:36:00

But I get it wrong sometimes GT. So now I hold back.
Does just saying something on a thread help though? Gransnet dont read everything.

Mishap Wed 22-Apr-15 10:35:07

I understand the view that it is reasonable to ask GNHQ to explain the reasons for deleting a post, where those reasons might be ones that other posters need to take on board for the future.

GrannyTwice Wed 22-Apr-15 10:26:36

No soon it isn't just up to them - it's also up to us as posters and human beings - to report when it's serious ( and we may need help in defining that eg libel, breaching court orders for anononymity ) and if not sure to perhaps say something on the thread - with the MM I made my views known on the thread itself but eventually felt I had to report as it was a) legally dubious and b) how would someone connected to the parents feel if they read it? HQ might consider the reputation of GN as well apart from its legal obligations

soontobe Wed 22-Apr-15 10:18:54

Gransnet are not going to read everything though. It doesnt on mumsnet.
I have been hesitating for days about telling them about another post elsewhere. But as you say, they have light moderation, so I have not.
Also, I am a newbie, and assumed, with the post last night, that others would report it.
Not all pas are reported either, by a long way, so I assume that that is how gransnet likes the site. It is up to them <shrugs>

janeainsworth Wed 22-Apr-15 10:12:10

Essentially there is no difference, on the news and politics threads at least, between posting on Gransnet and writing a letter to the editor of a newspaper.
Not even the editor of the sleaziest red top would have dared to publish a letter that could identify the children in this case, so I agree with you Grannytwice that in those two forums at least, GN should be much more robustly and actively moderated if only to to protect itself legally.
Posters slagging each other off on the other threads is perhaps rather different!

GrannyTwice Wed 22-Apr-15 10:04:34

So come on HQ - but I suppose we've done your job for you now haven't we?