Tool bar

Apologies that this issue is persisting. We are still looking into it. We've not been able to replicate the problem this end in order to investigate it, which means it's taking longer to solve. But rest assured, we haven't forgotten.

Thanks BlueBelle and kittylester

Anyone else that's having this problem - is it specific to one device? i.e. does it only happen on your phone?

Hi ninathenana we've had two separate issues with the toolbar - that it is disappearing and that it is unresponsive so we're trying to help with both issues.

Tech are looking into this. Thanks for your patience.

Hi all,

If you are still having an issue with the toolbar, please could we ask that you take a screenshot and send it to us. For privacy purposes, this is best done by emailing it to [email protected]

It's hard for us to reproduce the toolbar problem our end so we rely on those screenshots to see exactly what you are experiencing.

Thanks for you assistance

Hi kittylester, we posted about this above last week with the screenshot. The issue that was raised to us was that the toolbar was missing and the directions above should solve this. However, if the issue is that it's simply unresponsive, then we'll have to revert back to tech.

Do remember you can report these things to us directly by emailing [email protected]

We'll come back to you once tech have taken another look.

Thanks for your patience

For those of you having a problem with this, could you please try opening the drop down menu on the right-hand side of the Forums tab (its a small down arrow). When this menu drops down, at the bottom you'll see an option to hide/show shortcuts. If you want the toolbar to show then you'll need to have this set to 'show shortcut buttons'.

We've attached a screenshot to show you what you should see. You may or may not have selected this accidentally yourself or it may be a tech gremlin. Either way, this should solve it. Let us know how you get on.