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Hello from GNHQ

(263 Posts)

GNHQ have commented on this thread. Read here.

LilyGransnet (GNHQ) Thu 05-Aug-21 14:41:14

Hi all

We think that it'd be good for us to get to know each other a bit more.

We at GNHQ are here to moderate the site, look after our users and ensure that Gransnet is an inclusive and supportive community. We're post-moderated, which means that we rely on reports to let us know what's going on. ​Our aim is to respond to every query we receive, so please don't be afraid to get in touch.

We're also keen to listen to feedback about site functionality, so tell us what you think - we'll always pass feedback on to the relevant team(s) for discussion, with the promise of making Gransnet better and more efficient for all users. If you've got any ideas for improvement then please share them below. Changes at the back end of the site do take time, but we're more than happy to keep you updated during the process.

Please feel free to introduce yourselves by replying below (or send us a hello privately via email/report if you prefer).

P.S Every time you hit the report button, an angel gets its wings (or a troll gets booted off site). <repeatedly clicks report button>

FarNorth Sun 08-Aug-21 15:21:54

Do HQ realise it’s really quite insulting?

Indeed.
As if us old bats will be happy that we've "got to know each other better" by giving answers to a question posed by someone who couldn't care less.

Charleygirl5 Sun 08-Aug-21 14:47:07

Yes, that is why I am on my final warning.

BlueBelle Sun 08-Aug-21 14:46:07

eezybee I remember the said poster and postings very well and if said poster had been dealt with properly none of the rest would have happened they goaded and goaded and was clever in their trolling
I asked a very innocuous question of her/him and was called ‘a wicked old witch’ but she/he didn’t even get a mention by Hq let alone anything more but my question was deleted ???

Anyway back to this looking forward to hearing how many of our requests will be ‘looked into’ for the umpteenth time
Do HQ realise it’s really quite insulting

FannyCornforth Sun 08-Aug-21 14:33:20

Charleygirl5

FannyCornforth the problem was I did not think I was! I thought, on the whole, I was my usual pleasant self but he/she did try my patience.

Ah, I see.
So they said that you were ‘rude and aggressive’.
It was their perception.
Good grief!

eazybee Sun 08-Aug-21 13:49:28

I remember the poster and posts referred to which caused so much trouble.
There were indications of mental health issues early in the posts; whether these were genuine or not is not the point. The response to the posts by a few posters who considered them to be deliberately provocative was not kind and some deliberate baiting took place; fair warning was given but was ignored.

Charleygirl5 Sun 08-Aug-21 13:47:20

FannyCornforth the problem was I did not think I was! I thought, on the whole, I was my usual pleasant self but he/she did try my patience.

FannyCornforth Sun 08-Aug-21 13:42:37

Charleygirl5

FannyCornforth I must stop being so rude and aggressive-the story of my life it would appear.

Being ‘rude and aggressive’ to someone who was quite obviously on the troll.
Perhaps if someone had got their act into gear and got shut sooner, it may never have happened at all…

FannyCornforth Sun 08-Aug-21 13:35:03

So have I Galaxy!
Sometimes it works, sometimes it doesn’t.
I believe that it’s known as ‘being on the blink’

Galaxy Sun 08-Aug-21 13:30:41

I have just posted on the GB news one (fool that I am) and it didnt shift so I was about to come on here and say you were right fanny but now it's gone to the top and I am the last poster. What does it all mean grin

Antonia Sun 08-Aug-21 13:29:17

I haven't read the whole thread, so apologies if someone else has mentioned this.
I think it's time the front page was changed. We are not in lockdown now.
And an edit function would be nice.

FannyCornforth Sun 08-Aug-21 13:27:59

Gill a while back, we repeatedly asked the management to let us know what ‘the rules’ actually were, but we got nowhere

FannyCornforth Sun 08-Aug-21 13:25:48

Don’t worry about it Charley
Apparently I’m ‘unkind’ (bleugh) and the spreader of ‘rumour and unsubstantiated gossip’ (which I learnt all about on threads referring to it on Mumsnet hmm)

MerylStreep Sun 08-Aug-21 13:24:38

Charleygirl
poor soul my arse.
It was obvious from the get go what it’s game was.

GillT57 Sun 08-Aug-21 13:22:15

I have never been in the situation, but could the disciplinary procedure be a bit more flexible? I am not sure of the ins and outs but perhaps if someone is given a first official warning, and then they don't 're-offend' the first warning is wiped and they are back at zero? I don't have any problems with discipline over racism, homophobia, bullying etc., but I do wonder if sometimes people are left very feeling unable to comment truthfully for fear of being reported for the final time.

Charleygirl5 Sun 08-Aug-21 13:21:49

FannyCornforth I must stop being so rude and aggressive-the story of my life it would appear.

BlueBelle Sun 08-Aug-21 13:19:27

Well this has meandered along and gone nowhere as usual

FannyCornforth Sun 08-Aug-21 13:16:15

Charleygirl5

MerylStreep that poor soul stated he/she had mental health problems hence the kid gloves! Never mind how I felt!

Hi Charley, and the fact that they were banned for trolling didn’t make a blind bit of difference either. Ridiculous

FannyCornforth Sun 08-Aug-21 13:14:18

Galaxy

I think it's a bit slow to update but I think it is in order of posting. Might depend on your device I suppose.

No, *Galaxy, that’s how it used to be when it was working.
It’s definitely not working now, and hasn’t for some time.

Sometimes you can post on a thread, and it doesn’t show up at all in the active list.

I’ve somehow managed to get over it smile but it amuses me that the management just denied that it was actually happening!

I should be grateful that they responded I suppose…

Doodledog Sun 08-Aug-21 13:10:27

That (the active list) thing is maddening. I didn't realise that it was FUBAR for a while, and assumed that threads I was reading had just dropped off the page for lack of posts, when in fact they had moved on a lot. The alternative of using 'I'm on' instead tends to result in my staying on two or three threads all evening, so that's not ideal either.

It may explain what some people complain about, too - the fact that the same voices appear on threads about certain subjects every time.

Galaxy Sun 08-Aug-21 13:09:27

I think it's a bit slow to update but I think it is in order of posting. Might depend on your device I suppose.

Charleygirl5 Sun 08-Aug-21 13:08:58

MerylStreep that poor soul stated he/she had mental health problems hence the kid gloves! Never mind how I felt!

GillT57 Sun 08-Aug-21 13:08:56

Another no for like/dislike facility. Great while flicking through FB, but it would stifle conversation on GN and lead to potential cliques supporting their 'queen' without having to stick their head over the parapet. Also could lead to members posting bland stuff for 'likes'.

FannyCornforth Sun 08-Aug-21 13:02:59

FarNorth

If so, BlueBelle, it's really not working.
I expect a box gets ticked somewhere, though. Job done.

It’s sooo patronising envy

Re the ‘Active List’ not being in order.
I raised this in a thread a while ago, and the management denied that it was actually happening.
It must be an error

MerylStreep Fri 06-Aug-21 11:31:57

merlotgran

Charleygirl5

Over a year ago I was placed on the norty step and I am on my final warning. This is for life I believe-surely that is unfair because if I was in prison there would be time off for good behaviour. I doubt if I am alone.

That's shocking, Charleygirl. shock

What’s even worse is the fact that the poster who did the damage with her/his wooden spoon disappeared in a puff of smoke ?

toscalily Fri 06-Aug-21 11:14:20

LilyGransnet, thank you for asking but we do seem to have this request for ideas & feedback on a regular basis, and although you say that "Changes at the back end of the site do take time" surely on such a public, well used site it is about "time" some of these requests could & should be implemented.

1. Separate games section, sometimes when logging on it seems there is little else but games.
2. Highlight OP in green through the thread.
3. Edit facility, even if only immediately after posting as it is very easy to make typos or suffer with autocorrect bloopers.