BE WARNED - M&S account holders

Same as me stope. Never had any bother but will keep an eye on this as I order regularly.

Ah, sorry, in store rather than online. Never done that.

GSM is right- my Credit Card was hacked and on one day 5 items plus were charged to my account. They were all to a building supplies company - the hacker was probably building an extension 😂fortunately, I check my online statement regularly so was able to ring my card company and get it sorted. Their fraud squad dealt with the matter.

My card is saved on my account, and I pay at the time of ordering, not collection. If I used the card (I have other ways of paying), all I’d need to enter is be CVC code.

Still need to be hacked, of course, both my M&S account and my card.

I don’t know how OP jumped to the (frankly libellous) conclusion she did. It’s not the fault of M&S. Her card has been hacked or cloned just as has happened to many of us with credit cards, but we don’t conjure up such ridiculous explanations.

I agree with GG13. I ordered some clothes from the French website (costs more bu shipped from the UK). They didn't arrive and I received an amail from M & S telling that my goods had got lost and they were refunding y money. It arrived the next day.

It does sound as though the OP had been hacked.

To order anything in store for collection in that store you do not pay until you collect and decide to purchase the item, it is not possible to put the item on someone else’s account

To order online you need your card and account details if you have forgotten your password they send a reset your password link to the phone/email account registered to your account.

Sounds like you have been hacked, not M & S

M&S need to liven up they are going to lose a lot of customers with accounts if this gets out.

Blooming heck! That’s bonkers!