I was in M&S yesterday, looking for black trousers for myself. While I was looking for the style I want, I noticed that lots of the pants were badly creased, so not steamed before hanging. I take a size 18, and as usual there were only 3 pairs in that size. The first two I picked up had 18 on the hanger and were actually much smaller sizes. The few jumpers I liked were only in small sizes.
My husband has worn M&S casual leather shoes for years, the only ones this year were on a hanging display and the eyelets for the laces had labels attached through the eyelet, ensuring that we couldn't open the shoes enough to get the foot in, so couldn't try on. Needless to say, he bought shoes elsewhere.
I used to buy knickers from M&S, which were available in a wide range of colours, slightly glamorous and silky. Now they are only available in black or white, so I buy cheaper pants in other shops.
I earn M&S points on my credit card and treat myself to something each season, and it has become really difficult to find anything at all to buy there. I've almost stopped looking.