Gransnet forums


Is it apple, amazon , sticky little fingers or ME!

(7 Posts)
Kiora Sun 03-Nov-13 08:38:05

Hello all, I'm having trouble with my iPad. Yesterday morning I couldn't get on line or use e-mail. Later on I could get on line but not e-mail. Then a little later I could send e-mail but not receive them. My Facebook page is also affected. In my setting I had a message to update to iOS 7 or some such thing. Because I'd read here that could cause trouble I didn't do it. At first I thought it was one of my beloved grandchildren had interfered with my iPad. Then I thought it was because I hadn't updated. So I did try and update but half way through it told me it there had been a error and the update failed I did this twice. I also had a 'funny sort' of e-mail from amazon that I couldn't open no matter how I tried. So wonder if this has been the cause. I telephoned amazon and deleted it but the lady on the other end said I needed to put a virus check on my device but I told her I thought that was not possible on an apple iPad. I'm such a techno numpty this kind of stuff really stresses me out even though I know in the scheme of things it's minor. Your missing gransnetter, my lovely seriously ill relative, and my daughter who turned up yesterday telling me to help her make arrangements to leave her husband take priority. Perhaps it on some level it feeds into my feeling of inferiority who knows. Sorry for going off on a tangent there are other places for me to post about this stuff. Can I go to a apple shop for advice(this would have to wait until I have less stress and more time) or is there something I can press any advice would be really appreciated

wisewoman Sun 03-Nov-13 10:00:20

I don't have an iPad but do have an apple laptop. I have to say that the staff in the Apple shop (in my case in Glasgow) were so very helpful when I had a wee problem. I thought they would patronise me as the shop looked so "techy" and was full of geeky young men but, in fact, they were excellent and sorted out my problem. Sounds like you have more than enough to cope with just now but once you have time I would certainly try an Apple Store.

Aka Sun 03-Nov-13 10:05:05

I haven't installed the latest update on my iPad and not having any of the problems you've described so you can rule that out.

Aka Sun 03-Nov-13 10:07:52

You can put virus checks on an iPad. I have Outlook on mine. Don't know how effective it is so 'just saying' it's possible.

Aka Sun 03-Nov-13 10:09:12

Sorry just checked I have Lookout as a virus check.

Kiora Sun 03-Nov-13 20:18:40

Thanks to every one who replied. In the end my DiL helped all I had to do was hold down the main switch and it rebooted. Oh happy days x

yogagran Sun 03-Nov-13 21:17:48

That is so often the answer to techy things that are proving erratic - switch it off and then back on again grin