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Thunderbird email

(24 Posts)
AlieOxon Mon 02-Dec-13 18:57:53

I've got a problem today and can't send or receive any emails via Thunderbird, which has been ok until now.
It won't accept my password....I don't know what to do!
Can anyone help?

Lona Mon 02-Dec-13 19:57:52

Can't you tick a box which says you've forgotton your password, and see what happens then?

AlieOxon Mon 02-Dec-13 20:04:09

There doesn't seem to be one, or a Help button!

kittylester Tue 03-Dec-13 09:42:57

I thought this was going to be an actual email from Thunderbirds. blush

AlieOxon Tue 03-Dec-13 11:25:32

Went to Thunderbird site and found troubleshooter advice - but I can't find 'Tools;Options' in Windows 7 which I am not yet used to.

Can anyone help with this?

AlieOxon Tue 03-Dec-13 21:05:12

Still have not solved this! Sending is ok but not receiving.

coastwallker Wed 04-Dec-13 08:00:26

AlieOxon I'm not sure whether you have located Tools and Options yet, but if not..

Look at the very top of the page. It says Inbox....
Immediately under that is a line of words including Tools. Click on Tools and Options is at the bottom of the drop down menu.
Also undet Help there is a link to Thunderbird's support page.

Sorry if you are past that point now

AlieOxon Wed 04-Dec-13 09:35:17

No - have been searching for 'Tools'.
Trouble here is that the column doesn't include 'tools'!
You do mean the Thunderbird page???

AlieOxon Wed 04-Dec-13 15:10:36

Someone, please!???

Elegran Wed 04-Dec-13 16:14:08

The Thunderbird "tools " column includes "account settings" and "options" Do either of those have anything useful?

Look in "account settings" then "server settings" then "authentication method. amoung the choices are "normal password" and "encrypted password". If you change that, does it make a difference? You can always change it back if not.

coastwallker Wed 04-Dec-13 16:16:02

OK. What can you see at the top of the page in terms of words to click on like Edit and Message etc?

AlieOxon Wed 04-Dec-13 17:25:33

elegran I can't see any of these!

coastwalker I can see Get Mail, Write, Chat, Address Book, Quick Filter at the top and Tag greyed out.

Elegran Wed 04-Dec-13 18:17:10

What can you see above those? I have file, edit, view, go, message, tools, help.

Elegran Wed 04-Dec-13 18:18:59

If you can't see those, do a right click on the bit above the things you can see, and select "menu bar".

AlieOxon Wed 04-Dec-13 18:40:17

Ah. NOW I can see the 'Tools'.
Where are 'server settings' ???

AlieOxon Wed 04-Dec-13 18:43:15

I looked at 'saved passwords' and there is one for the smpt but not for Pop3...

AlieOxon Wed 04-Dec-13 18:48:21

I used that one and - I just received 80 emails! Thanks for the help!!!

AlieOxon Wed 04-Dec-13 18:48:52

Whew. Now I just have to catch up.

Elegran Wed 04-Dec-13 18:51:32

"Saved passwords" are in the options. mine has different ones for the Pop3 and the smpt.

Server sttings are in the "accounts" bit. does yours say normal password or encrypted password? Not sure what it will say if there is no password listed in "options"!

Elegran Wed 04-Dec-13 18:52:30

Three cheers! It must be using the same password for both.

Have fun with your 80 emails.

AlieOxon Wed 04-Dec-13 18:59:35

Haven't seen 'encrypted' anywhere yet. Is it better to have different p/ws?

Elegran Wed 04-Dec-13 19:28:06

I don't know. Mine was set up by DH two years ago.

Anne58 Wed 04-Dec-13 19:41:11

I've been having a problem too. My job alert emails come in, but when I click on any of the listed jobs to get further details it's failing to connect, just get the whirly thing.

coastwallker Wed 04-Dec-13 19:46:02

Glad you got there AlieOxon.