I needed to send my in warranty Levono computer back for repair because the webcam had stopped working.
Took forever to get this sorted sent back and returned but that's another story.
Anyhow I received the same laptop was delivered yesterday afternoon and I started putting back on from my external hard drive all the personal information which I had taken off before sending.
I needed to catch up on Internet banking but when the bank site came up after using my bookmarked link it didn't for some reason look like it should.
I closed it down and got on via a Google search and continued banking.
I was only on about 5 minutes when a chat pot up came on from a person saying he was a Microsoft adviser and that he knew I was having problems with my computer that I was a Talk Talk customer and could he help me. How could he know I was with Talk Talk!!
I immediately knew something was wrong,took a screen shot copied to word for reference and closed my computer down.
Contacted my son sending him the screen shot by email.
He had a look at my computer remotely and said my machine is riddles with Spy and Adware, he later rang to say it might be necessary to have a complete rebuild.
Clearly all this as been put on my machine while it was being so called repaired and as now created a major problem for me.
I can't use the computer until my son as sorted it out or not.
How do I get Levono to take responsibility for the problems one or more of their staff have created and the cost to me for all the time it will take to get my computer back to what it was when I sent it off for repair.
I am so worried that my banking details have been copied I had a problem sleeping last night, I am really concerned about this.
As anyone else suffered from this problem?
jeanie99 Sat 18-Apr-15 06:37:23
jeanie99 Sat 18-Apr-15 06:39:16
pompa Sat 18-Apr-15 06:50:32
pompa Sat 18-Apr-15 07:02:10
jeanie99 Sat 18-Apr-15 07:10:20
jeanie99 Sat 18-Apr-15 07:11:52
pompa Sat 18-Apr-15 07:15:52
pompa Sat 18-Apr-15 07:16:29
jeanie99 Sat 18-Apr-15 07:42:50
pompa Sat 18-Apr-15 08:23:44
pompa Sat 18-Apr-15 08:49:47
Rider Sun 19-Apr-15 07:59:46
Jane10 Sun 19-Apr-15 10:45:06
Jane10 Sun 19-Apr-15 18:09:05
pompa Sun 19-Apr-15 20:20:26
pompa Sun 19-Apr-15 20:26:15
durhamjen Sun 19-Apr-15 23:51:07
pompa Mon 20-Apr-15 07:41:21
Jane10 Mon 20-Apr-15 08:10:54
pompa Mon 20-Apr-15 08:16:28
durhamjen Mon 20-Apr-15 08:28:20
Jane10 Mon 20-Apr-15 08:29:02
pompa Mon 20-Apr-15 08:32:17
pompa Mon 20-Apr-15 08:35:38
Pittcity Mon 20-Apr-15 09:01:51