Yes, GNHQ told me the same when I raised the subject ages ago. Don't hold your breath, Greyduster , they never sorted the problem for me 
Hi Greyduster we'll get our tech team to have a quick look and see what's happening 
This kept happening to me as well, Greyduster. In the end I got so fed up with it that I un-blued myself and went back to black 
Can anyone tell me why, when I put a new photo in my gransnet gallery, one of the existing ones disappears and I end up with two of the new photos instead of one? 
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