Had problems yesterday here in southwest London so we phoned EE, who are now upgrading our phone line speed from 10 to 35 at no extra cost. Yesterday, our speed was far less than 10. They said the upgrade would be ready for 20 January.
All better today, however.
Do try phoning EE to report the problem.
Handling parenting styles of our 3 kids
Unwanted gifts - advise needed