Totally fed-up with Amazon, bought a Basic Kindle a couple of years ago, to enlarge print whilst awaiting cataracts ops, when it arrived the device was rattling around the delivery box with no instructions, not even how to turn it on - assumed Instruction Leaflet not packed by mistake so rang Amazon to request one & was told that Amazon does NOT supply I/L you just have to go online blah. blah, blah etc. Have not got the time or inclination to spend hours on youtube learning what could have been put on an A5 sheet of paper! Seems like a minimum requirement to me. Have since learned that Public Libraries can supply e-books to any Reader, except Kindle!
Not surprised Alexa is giving problems!