tears of frustration with Microsoft

I had a similar problem with Microsoft last year when my Outlook was hacked into. They gave no assistance and in the end after a period of several months I abandoned the account and opened a Gmail address. This has been absolutely fine, no more problems thank goodness.

You should try just making a new account, yeah.
Not much else you could do.

Thank you everyone. I have tried a couple of suggestions above, including three attempts at resetting password, but have concluded that I will have to follow Bridgeit's advice and create a new account.

I have given up with fighting software. When DH is unable to solve my problems, I pay a local computer expert to sort it out.

Oh joy, it did work. I hope the video helps hilarious.

I hope this works because I'm using my kindle!

youtu.be/0ucyXJBc0-o

If you used your iPad, go into settings and look for Accounts and Passwords, your passwords will be there in Alphabetical order.

www.intowindows.com/chat-with-microsoft-support-in-windows-10/

If you are using Windows 10 , this might help, scroll down the page and there is a step by step guide to talking online to a Microsoft support person.

Good luck.

Perhaps the only way is to open a new account, good luck