Sky Arts on new Smart TV

Sky Arts is on channel 11 on my Samsung smart tv. Do you have something else on that channel? Sorry I’ve no real advice.

That's where I'm being told it should be but TV guide jumps from channel 9 BBC4, 10 (ITV3) to 12 (Quest), 13 E4 and so on.

Ça n you use freesat?

No Freesat box.

That’s a shame but I’m not clever enough to advise apart from retuning which you’ve already done. Could you go to the shop you bought it from and seek advice?

I found this out about a month ago when wanting to watch Portrait Artist of the Year -Sky Arts

I now understand that Freeview - channel 11 - isn't Sky Arts. It is Freeview Play - channel 11.

My smart TV which I use through my humax doesn't get freeview play, just freeview so I couldn't see the programme. I'd need a newer version of a Humax to get it.

I've even had someone adamantly talk me down on a forum saying Sky Art can be see on Freeview.

However, I did get to watch it through a free 1 month payment for vimeo.

Just googled about Samsung TVs.
As you've said they can be returned to get Freeview. But the person referring to Channel 11 means Channel 11 on freeview play only. Sorry I'm repeating myself.

Can you take it back? Have you a new recorder (like my Humax) that you can use? They pick up freeview play

Thank you Woodmouse. That is pointing me in the right direction. With so many TV programmes and movies available to stream I was planning to wait a while to see how I got on without a recording device but Humax could be the way to go. Like you, I enjoy PAOTY.

It's over 15 years since I last bought a TV and the tech had moved on so much since then. I found the range of sets and price ranges baffling. In addition, TVs seem to be in short supply at the moment with a lot of the less expensive models out of stock. I read a review of the different systems, Tizen (Samsung), WebOS (LG) etc with WebOS getting the highest praise. I looked at several online sites but LG sets in my price range were out of stock so I opted for the Samsung. I wanted a Smart TV in place for Christmas viewing.

Other than the Sky Arts issue I'm happy with the set. Between the terrestial channels, BBC iPlayer, Netflix, Britbox, All4 etc there is more than enough content to keep me happy. I doubt I will miss the other Sky channels.

The only other thing which is strange is watching a 32" set where the screen is all there is without any sizeable "frame" around it as with old TVs. It looks very small in the room and the screen icons a tad too small. I think this may be destined for the guest room in a few months time replaced by a larger set (with Freeview Play) but for now I'm happy with this one. It will give me an opportunity to get used to how Smart TVs work. Twenty years accessing content through a Sky box it's very much a novelty and a learning curve at the moment.

Strangely we used to get Sky News on our Samson Smart TV which is 2 years old, via Freeview, (not Freeview Play) it has since disappeared. However, in our bedroom we have an old (probably 10 years old) ordinary tv which we use in conjunction with an old Humax , and we get it perfectly, excellent picture, much faster searching facility than through the Smart tv, which is disappointingly clunky in comparison.

If you have re-scanned your tv channels automatically, can you try to update manually for this channel. If you look up the details on your local tv mast if gives you all the numbers for the different channels and you enter these in the manual details and update. It is easier than it sounds. What you could also do is to unplug the aerial, re-scan so no channels show, plug it back in and re-scan and I would probably do this first. Hope this helps.

Hejira, on our Samsung smart tv the Freeview channels along with many others are listed under "TV Plus" which is on the home menu when the button on the remote is pressed.

I am not sure that Sky Arts is listed these days on Freeview, but we access that on "Now TV" which is just Sky online so you do not need a satellite dish. It is also much cheaper to have all Sky premium channels that way.

Hope this helps.

After two days of wondering why I could not receive Sky Arts on channel 11, retuning and seeking advice, this morning it's there! A mystery but now I can watch Portrait Artist of the Year.

Thank you to everyone who has responded to this thread.

Yea! result!

I only have a normal freeview tv, no smart nonsense and I found sky arts on channel 803 - with the radio channels prior to BBC 1.

That's what was puzling me, quizqueen. My very old Freeview set picked up Sky Arts on several channels but this new set wasn't - for a few days anyway.

I am enjoying the Smart TV as it integrates several of the services I used to have to access via separate devices e.g. Netflix and has opened up some new ones courtesy of BT offering six months of Britbox to new broadband customers.