We had a technician attend in the middle of August. He said the terrible crackling on our phone line was because our cable was very old and over the years other cables had been installed and rubbed against it. Also there was some water/ants that needed to be cleared first before they could do a “re pull”. He booked for it to be done that afternoon and the cable man arrived but couldn’t do anything until cable area was cleared. He said he would then be straight down to do it. A week later two men arrived to do the clearing. We then had an appointment texted to say someone was coming the following Friday but no one arrived. Then another the following week but still no show. I am now really fed up and want to know what has gone wrong. When this problem with the phone arose I had spent a week in Intensive Care having had a seizure after an operation so with the terrible line and me feeling very weak my daughter who also had Virgin rang them and got the first appointment for the technician. Since then they have texted her and confirmed my address. Today again another “no show”so tried to do something on the 150 but can’t speak to a human. Everything is automated. They have run a check and it says a technician needs to attend. I wanted however to clear up whatever misunderstanding that has occurred over the matter as Virgin had used another firm to deal with it.
Any help appreciated as there appears to be no option for customer services.
Lovetopaint037 Fri 17-Sep-21 16:06:49
Pittcity Fri 17-Sep-21 16:36:57
Cunco Fri 17-Sep-21 17:00:57
hazel93 Fri 17-Sep-21 17:42:48
Lovetopaint037 Fri 17-Sep-21 18:16:08
Grannynannywanny Fri 17-Sep-21 18:16:17
Lovetopaint037 Fri 17-Sep-21 18:18:35
Lovetopaint037 Fri 17-Sep-21 18:26:47
MerylStreep Fri 17-Sep-21 18:30:21
Lovetopaint037 Sat 18-Sep-21 08:43:35
Lovetopaint037 Tue 21-Sep-21 18:46:03