Anyone with Virgin and having landline attached to wi fi?

I am with Virgin and was sent something to plug into the router. I didn’t bother as I never use the landline.

I omitted to say I’m with Virgin.

I was sent a small adaptor earlier this year to plug into the router and my landline now operates via the WiFi. My bedside extension didn’t require any adaption and functions as normal.

My problem is that mobile coverage is very poor in my house regardless of the network. So, I rely on WiFi Calling to use my mobile in the house. With this new set up if my WiFi breaks down I will then have no landline or mobile coverage . It doesn’t seem like progress.

I am with BT and switched to Digital Voice two months ago. I simply disconnected the phone cable from the wall socket and attached it to the port at the back of the Smart Hub (router). Phone and router are close to one another in the hall.

Now, instead of picking up messages from the answer machine, I call 1571. That's the only difference.

If the numbers for seeking help and advice change, I am sure it will be in the Virgin switchover package.