You can, but I don't want to.
But I do appreciate A1 helplines - only at their best, which is probably due to a company purchasing a really good working model or having in house people to programme them.
For example, I use Zoom quite a bit, and it had got stuck somewhere as it starting thinking I want to use Workplace Zoom, which f course costs a lot.
I didnt.
Zoom said when I googled Zoom help that they only helped those buying into Zoom workplace, nevertheless I rung the number, and an A1 bot helped me over 40 minutes de install the mess and re install the free Zoom. They were terribly patient too, not always the case with a Real Person
Me " I cant understand"
Bot "No problem, take your time, I'll explain in another way"
Me " I still cant make it work"
Bot " No problem. Take your time. lets go through it together"
...so it works if its set up well, but as a companion? It has been proved to help people... but there is always the "supposing its not set to be benign" fear.