A heads up for anyone who is flying soon with Thomas Cook airlines. As a family we booked seats to Florida over a year ago. We paid extra to reserve the seats we wanted to keep the family together and for extra leg room. We fly a week today but when my DIL checked yesterday she found that TC had changed our seats and that now the family is separated and there is no extra leg room. In other words, we are getting nothing that we paid for. My Son and DIL spent in total over seven hours trying to speak to someone at the call centre. They were told that nothing could be done as it was a failure in the system. I have been reading other reviews and it seems that the Thomas Cook booking system is presently a shambles. We are so looking forward to this family holiday but at the moment we are all seething. A very poor show, Thomas Cook.
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