Thomas Cook -Check your seat reservations

You were lucky Elisagrace, to get through quickly. My son and daughter in law also phoned immediately but were kept on hold for hours over two days before they managed to speak to anyone. They were told that the airline reserve the right to change seats so why charge us to book in advance? The system of allotting seats at checkout made more sense but then it does not generate an income for the airline.

We didn't pay to book seats together on a long haul flight a couple of years ago and were seated separately, albeit across the aisle from each other. Weirdly we found that nearly everyone around us was in the same situation, some being at opposite end of the plane!
We decided that this was our punishment for not forking out extra for seats together ... a bit of organisation would have us all seated together with our travel-mates surely. It'll all be done on computers anyway.
Since then we have paid out, but I will be furious if we end up seated separately despite that!!!

Another gripe I have is having no choice of in-flight meal, so it's take it or leave it ... can't remember if it's Thomson or Thomas Cook who have removed a choice. Always something spicy of course, not something like an all-day breakfast that would probably suit everyone.

Hi Jayh,

Some times we have to bear with circumstances. Six months back we planned for summer vacations at Switzerland. We also passed through the same situation in which your were. But I immediately called Thomas Cook Customer care team here qwikfix.co.uk/thomas-cook-contact/and apprised them all the situation. They connected my phone to the dealing department and they hear me with patience. And told me that my problem will be solved. And with in 2 hours I received call intimating me that my they have booked the seats together.

I wonder if Thomas Cook is on its way out. Customer service is often the first thing to go.

I have avoided booking anything with Thomas Cook since trying to book a single room at a certain hotel. I know the hotel and asked for a sea view room (the other side of the hotel faces onto a busy road). I was willing to pay the supplement for a sea view single room. Thomas Cook said this wasn't possible because the hotel had a policy of not having singles in sea view rooms. I went onto the hotel website and booked a single sea view room with no problem and when I factored in the cost of flights and transfers the holiday was cheaper!