My DH and I have both got rail cards to travel to Bristol and return over Christmas. OK, I know train travel is expensive but otherwise it’s drive and hope the weather is OK.
I want to have a BIG grumble!
I really dislike having to use mobile phone tickets. I’m ok to book online and don’t mind printing tickets off as a backup. Today, I booked for us on Cross Country website. There was NO CHOICE and I ended up with mobile tickets with no seats booked (although I did tick the boxes).
I called their customer service. Apparently there are some ‘services’ that now only have mobile tickets. Additionally you are not able to book seats on the “Manage my tickets” section for either journey. I’m absolutely disgusted, p****d off with the cost and the lack of customer friendly apps.
The only good thing was that I was quickly put through to a ‘customer service’ person. They were unable to help me. The best they could do was to refund my ticket and try to rebook the same tickets. The operator told me I’d selected the wrong choice. I had to point out that there was no choice available.
My blood’s still boiling and I’m sorry for the rant but online services seem to me to be an excuse for dumping good customer relations. I feel somewhat held to ransom by all this. Surely these companies who are making massive profits could at least continue to give customers a choice, especially as the cost of using the train is enormous
Wordling away continued??? 🟩🟩🟩🟩🟩
Big builders going to the wall