Yes, several times- just a code on the door and no-one to hand. In Austria, a code for the box to get the key, code didnt' work as was poorly reset. Phoned the owner who was in ... Albania. He sent his cleaning lady, had to wait over 1 hour on doorstep- then got got the key, but it was bent and could not open the door. Had to call the guy again... in Albania, so he could end someone with another key. Apartment was nice enough- but not on. Same in Innsbruck- no-one there- just a box on the wall with code sent the day before. No info on the town- no info about restaurants, places to eat, etc. We were marrooned at 7pm, and had to call a taxi, having arrived by taxi- to take us to town and back again. We found out about places to eat in the vicinity, the ... next day. Another place had bathroom and toilet shared with my big brother, next to our room. We had specifically asked for second toilet independent from our bedroom! Brother had to creep into our bedroom 3 times during the night!