Fleurpepper
''Staff are often tied to contracts stretching six to eight months. They sleep in cramped, noisy cabins. And in comparison to the passengers, their food is poor - usually eaten in a crew canteen. An authoritarian management code often ensures an abrupt dismissal for breaching regulations on dress code and contact with passengers.
One Indian man who peels vegetables for 11 hours at a time on board the Festival, a ship owned by industry giant Carnival, said: 'If you speak from the heart, you are gone, fired. You just have to keep saying "yes".'
In another case, International Transport Workers' Federation investigators found two showers and one working toilet for 100 male and female crew members on a ship serving the Caribbean. Staff slept six to a cabin.
'Conditions for workers below deck haven't improved in decades,' said Tony Sasso, a Miami-based inspector with the ITWF. 'People are still underpaid, workers have few rights. Many of them are reluctant to come forward and complain. To most people, workers on cruise liners are nonentities. They have an almost invisible existence.'
Arthur Espinoza, 37, a Filipino, worked as a continental chef for the Disney Cruise Line in 1998. His ship, the Disney Magic, carried around 2,600 guests. They were served by 900 staff members. Espinoza, voted Employee of the Month in 1999, regularly worked 14- to 16-hour shifts, seven days a week. His was a twilight world, consisting of only work and sleep. He complained about staffing levels and work pressures to Disney in October 1999.
'Conditions were very bad,' he said. 'There was a lack of manpower in the kitchen. We were always working. And there was never enough time for all the preparation. I needed Disney to help us. I remember, when I was being trained by them, they had always said how important it was for us to work as a family. I thought I could be open with them.'
Espinoza was fired later that month after Disney claimed he refused to work. On leaving the Disney Magic, the ship's captain took his seaman's book - a log of employment carried by all seafarers - and added the comment, 'Dismissed for work refusal'. Espinoza has been forced to move back to Manila. He sued the Disney Cruise Line for wrongful dismissal but lost his case in May 2000 - he has since appealed. But he has been unable to find work in the cruise ships industry since. He now sells clothes for a living.
One of the worst cases highlighted in the report dates from last year, when 237 crew members from 24 different countries were stranded in Dover after their ship, Ocean Glory 1, was detained by the Maritime and Coastguard Agency.
The 51-year-old vessel had 35 safety defects. The journey from Greece to Dover had been a catalogue of disasters. The ship stalled in the Mediterranean, living conditions were filthy, the Greek officers were abusive to their staff.
'As long as these workers don't have proper representation, bad working conditions will continue,' said Tony Sasso of the ITWF. 'But this is a hidden world. If passengers were allowed access to to the staff areas, I'm sure most people would be put off the idea of a cruise completely.''
Thank you for this very important article and it’s highlighting the abuse of employees. There is a reason cruise ships are cheap.