Virgin Holidays Advice

Hope this helps,

Virgin Atlantic Holidays complaints should be submitted via their online feedback form, by emailing [email protected], or calling 0344 472 9646. Address issues immediately with local reps while away, and expect a response to post-trip complaints within 28 days of acknowledgement.

Did he have travel insurance? Go through the insurance company first to see if they can help.

Was it booked through Virgin Holidays?
If no help is forthcoming go straight to the top:

Virgin Atlantic Holidays (formerly Virgin Holidays) is now led by Chief Executive Officer Corneel Koster
Registered office: The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF

Best of luck to you and to your son.

I’m afraid this is not Virgins fault, I don’t know what they could be expected to do.

If he had a hospital appointment on the day of departure he should have postponed that.

It is very sad for your son but it really is not the fault of the holiday company.

Was it a package deal or just a flight?

Did you son have current and legitimate holiday insurance?

Does he want to fly out and start his holiday later?

Did he book online or with a travel agent?

Good luck and I’m sorry to hear about your sons cancer