I have shoulder issues and lifting a suitcase onto the belt at the airport check in is a problem. I don’t want to trigger shoulder pain that will affect my time away by having pain and swelling. I have a holiday coming up and, once again, I am worried about this issue.
I book special assistance, but they don’t assist with this aspect as you have to go to check in first, and there is no assistance. I contacted Gatwick customer services before my last holiday and they assured me that every special assistance customer is entitled to help with suitcases. They advised me to use the ‘help’ phone on arrival. I tried that, but was told I would have to wait 45 minutes for someone to attend. That would not leave enough time. So I made my own way to check-in. I saw a special assistance check in desk. When I got to the desk the person told me it was now closed and to go to another ‘regular’ desk (I suspect I would not have got help with the case anyway). So off I trundle to another desk. Of course, when I asked for help lifting the case up, the answer was no because she may injure herself and wasn’t insured for that.
What to do? I don’t want to have to get to the airport an hour earlier. Any advice please?
