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Subtitles- BBC-Iplayer

(10 Posts)
Pepper59 Thu 07-Apr-22 15:01:09

I'm a bit miffed. I went to watch a documentary last night on BBC I-Player. I could not find where to access subtitles. I am slightly hard of hearing in one ear. I ended up going onto their website and it gave some spiel about apps. It also stated that they would provide subtitles for some programmes but it was not clear when. If this means I need to upgrade to a Smart TV, I won't be doing it. My TV works perfectly well. Before they changed/upgraded I-Player, I could get subtitles for every programme and had done for years. Why have they changed this and what exactly am I paying a TV licence for? Apart from anything else what do deaf or hard of hearing people do?

tanith Thu 07-Apr-22 15:37:59

I'm confused so you are watching iplayer but don't have a smart tv? How? Or am i missing something.

Charleygirl5 Thu 07-Apr-22 15:42:44

tanith one does not need a smart TV to watch i player. Everything else, yes as far as I know.

tanith Thu 07-Apr-22 16:08:43

Thanks Charleygirl we learn something new every day

Boz Thu 07-Apr-22 16:26:44

Sometimes sub-titles are just not available. I was watching The House of Maxwell last night and couldn't find any subs.
Also, I hate it when subs are not blocked with a black background. Recently watched the french spy drama The Bureau (Now tv) and we had to sit a metre from the tv. To display unblocked subs across someone with a white shirt is horrendous to read.

OakDryad Thu 07-Apr-22 17:10:47

Pepper. Try this. Bring up the playback menu by pressing enter/select, play/pause or arrow/direction buttons on your remote. Do you see a square speech bubble in the corner of your screen? When I watch iPlayer via Freeview it's top left on my screen but sets may vary. Use the arrow key to tab to the speech bubble and press enter. Choose which size and set to on. I hope this works for you.

Pepper59 Thu 07-Apr-22 17:58:25

Hi Oak, that was part of the instructions given on the 'Help' section, but no speech bubble and definitely no subtitles. I take it I will just have to learn to lip read. I am fortunate I am not totally deaf, but what about people who are? Yet another moneymaking ploy to get us all to buy Smart TVs, well they can s** off. It cost me enough when they got rid of analogue services.

OakDryad Thu 07-Apr-22 18:19:34

No, Pepper. It's not about smart TVs. That's why I made a point of saying I was accessing iPlayer via Freeview. You don't need a smart TV to watch iPlayer. It could be a couple of things. You may need to retune Freeview or, if your set is old, it could be that the manufacturer is no longer providing updates to the Freeview software. Until fairly recently, I had an old Sony set which, when I bought it was state of the art and one of the first Freeeview ready sets. Twenty years on, I could only tune to a fraction of the Freeview stations available because Sony had stopped writing the software updates to support older sets. I couldn't even get iPlayer, for example.

I don't understand what you mean when you say it cost you when they got rid of analogue services. Those channels are now digital (DTV) but still come via a TV aerial or a freesat receiver. Do you mean you had to buy a receiver?

toscalily Thu 07-Apr-22 18:42:32

These might help:
www.bbc.co.uk/iplayer/help/questions/accessibility/using-subtitles

www.bbc.co.uk/iplayer/features/accessibility

Pepper59 Thu 07-Apr-22 23:18:06

Thank you all for your suggestions. The I-Player pages say they provide subtitles for some programmes. Fat lot of use that is. However, will just have to turn volume up and struggle. Nothing else to do. I do appreciate all your suggestions though.