Licence payers of BBC ..are presenters accountable to British Viewers?

AS a licence payer of BBC, we pay for the presenters and/or the production of dramas etc...am feeling very conflicted about the impact of the current crisis at BBC. I work/worked in a public organisation where you had to upheld the reputation of said organisation and not bring it into disrepute...is this the same for all BBC employees especially those who bring us the World/Local news which we see/hear every day/night and believe...are they accountable to us the Viewers or just the BBC Management... cannot remember a time when presenters were almost God-like and we believed in their reporting..am feeling disconbulated at the minute...no doubt some GNs will point this out...but i want to know how far we feel they should be to an elevated status and then in their private lives .....