squirrel
Hello Esther,
Just wanted to add that I too feel that Childline is doing some wonderful work with children, and I wonder if you talk more about what your goals are with Silverline? Both groups can be very vulnerable, and I have been quite excited about Silverline as it introduced what I feel is a necessary service.
Our goal is to provide whatever our callers need from us. So if they want to say goodnight to someone we will be happy to say goodnight, but we don't just stop there, we talk a bit about the day just gone or anything else people feel like talking about. Or if callers want information or advice we either give it, (if it's straightforward) or we find an expert who knows. And we also try to link people with projects in their community, if they like that idea, and we ask if they would like regular weekly chats with our Silver Line Friends, and we try to match them up with someone they get on with. But we do need more volunteers, we have a waiting list of around 1,000 callers waiting to be matched. And if we are told about abuse or neglect, we have a partnership with Action on Elder Abuse, and can ask of their help, if our callers want us to. So our general goal is to break down the isolation that can make older people's lives very unhappy. And to make sure that everyone has access to Fun (Whoops! I'm beginning to repeat myself. Could that be another sign of age?)