I thought the Manageress of the charity shop was very rude to one of her staff!

i was barred from a local charity shop for speaking to the manager about how she was treating her staff, an elderly lady volunteer was trying to get a large rail of clothes out from the back to the front of the shop, i stepped forward to help her and saw the manageress in the back with her cuppa and reading a magazine, i smiled and sort of laughed and said i think this lady needs a hand, she said she does not get paid to move rails of clothes, i helped the lady then went back to the staff door and said maybe i should call head office and find out what you get paid for.....she than told me i was barred from the shop i did email head office the got a call from them to say the manager had been moved to another place to work for the charity. they have a new manager and some of the volunteers have thanked me as it was getting difficult for them to continue to volunteer in the shop, the new lady is very hands on and makes sure all the staff stop for a cuppa.

I would have told the manageress I was going to purchase something today. I have decided not to based on her tone to the other staff member and then I would have walked out.

Did you ask to speak to the Manager in private and tell her what you thought? Not much point saying it here on GN.

Which I did similar tasks when working in the shop, but it was the way the woman spoke to the young girl, I will pop in again and miander around and see what it's like.

Yes agree, the other young girl was on her hands and knees cleaning the floor of the window.

There's absolutely no reason why she couldn't have served you herself if she was so concerned about the queue. Managers who won't condescend to do their team's jobs occasionally when need arises are seldom good managers.