Heathrow, terminal 5 and BA!

At last someone who knows what he is doing and who gets on with doing it.

Quite!
I've been trying for 3weeks, he gets a result in 3days! I'm impressed!

What a good, detailed response. And he knows the right people to speak to.

Power of people getting together into a lobbying group I guess galen. Hope you are feeling better about this now.

At least I feel someone is taking me seriously!

That seems like a really positive result so far Galen.

At last you seem to be getting somewhere Galen, that's really good news

Galen A very comprehensive response. Good for him and good for you!

What amazes me Galen is that I found this site just by googling, and yet the response from them has been good. Perhaps we need to spread the word. Good for them - yet you had tried so hard to reach the 'right' person.

I haven't had the promised call from Jayne Sharp yet though!

Fingers crossed!

Worth mentioning how many people read Gransnet and size of demographic and potential customers plus we size of the grey pound.

Yes quite. Remember that Heathrow airport is a business and they do want customers to choose them.

I've spoken to Jayne Sharpe! Very apologetic. They're refunding the car parking fees £20 and sending flowers. They won't do compensation for pain and distress though!

About time, Galen though I do think there should be compensation for your very real suffering.

So do I. But at least I've got my £20 back and also BA have just asked me to send details about the problems I had with checkins!
I am very impressed with this "limited mobility rights" organisation!