I Was Livid!

'Manners maketh man.' Still true.

She was definitely dishonest as well as rude -- giving you a used, 'tester' bottle of perfume instead of a new one is fraud and should be reported.
I would post on their Facebook page or Twitter feed (naming the store but not identifying the actual person) as well as sending an email to head office/chief exec. People lose their jobs for less.

This needs reporting. If they try this on with one unsuspecting customer they will try it with another. I sometimes wonder how some of these people get the job in the first place.

I too hate seeing young people spoken to rudely - what an example! My DD and her friend, when teenagers, had been shopping at a local large centre. When DD got home she said she wished she had bought a different pair of shoes . I drove them back, and we went into the shop together, although I stood back and looked at some clothes while they spoke to the assistant. They then looked for the pair that my DD really wanted , at which point the assistant came up to them and said, quite nastily, that they were to hurry up as they had 'spent quite enough time looking at the shoes earlier'. She was really quite aggressive so at this point I joined them and asked her, quite politely, if there was a time limit for browsing and choosing anything in the store? This nasty piece of work went scarlet and said she hadn't realised I was with them, so I asked her, again quite politely, if she was civil to young people, her potential future customers, only if they were accompanied by an adult. We changed the shoes and I don't think DD or I have ever used that chain again!

This sadly isnt new. Our 40's son has always looked younger than his years and has had similar problems since his teens. It was even happening when he turned 30. As he works in retail he knows how to deal with these issues instantly. Yes, do complain to the store manager and if necessary the head office. Not the way to attract customers of any age.

Without naming the shop on here...I will say it was a High Street chain that only sell perfumes. So the assistant should know how to sell perfume correctly.
I think I will email the head office and voice my complaint.

My 17 year old granddaughter went for a meal with some of her friends to a well known restaurant chain. She said they were ignored and everyone else was served before them. They had to say something in the end. They are lovely, well mannered girls.

I agree that was appalling 'customer service' and should be reported to the management. At the very least the assistant was rude at worst dishonest.

Hope you reported this, and maybe even Tweeted. It's appalling!

Shocking behaviour by the assistant. They should have been pulled for it there and then and the Manager's presence requested. It sounds like a really down market shop. I'm sure the assistants in decent shops are trained better than that.

Please complain Myym it was disgusting and I do wonder what she was doing with the real bottle of perfume if she was palming the tester off on your GS. Taking it home herself perhaps?

Definitely complain - this is unacceptable "service" no matter what the age of the customer

At least!! not also least.

On Wednesday I had to return some slippers I had bought on line from M&S.
I just hope the assistant had been taken on for Christmas.
She was also least of pensionable age and was completely useless.
She was tying to give me the pair I had taken back, having put the ones I wanted in a hopper behind the counter.
When I pointed this out she very forcefully told me I was wrong.
I asked her to check my receipt and she very reluctantly admitted her mistake with no apology.
I didn't need to complain as a supervisor saw it all.
It is not just children who get bad customer service it I is also little white haired old ladies like me.

I remember my D when young going into one of the fashion shops catering for young people and she and her friend being followed by an assistant all round the shop.
Both being mature and savvy they just walked out and never went back.
You were quite right and I hope your GS learned a lesson, but what a shame for him getting his illusions shattered like that.

Myym, you are right to be livid. I would report this assistant to the manager and suggest she is sent for further training.
It is not unusual for children to be foisted off in a shop and not given the attention, they, as a paying customer, deserve. They also, if younger, get passed over in favour of the adult who has come in after them. If that happens in front of me I always say this child/young person was before me but I think I am a rarity in that. This is because my grandmother had a shop which I often served in. She taught us all to serve each person in their turn and not to allow children to be overlooked. Her theory was that a child was often sent out by a parent to get something and would be told off or even beaten if they didn't come back promptly. I have followed her advice ever since and will even step in to protect a child's right to be served in turn if the adult in front of me attempts to queue jump.