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Q&A about getting the most from your home technology

(40 Posts)
GeraldineGransnet (GNHQ) Wed 13-Feb-13 15:06:36

Does the idea of setting up a new computer fill you with dread? Are you slightly scared of your smart phone - or putting off getting one because you don't think you'll ever master all the complicated functions? Have you ever acquired a gadget and left it in the box because it was just too complicated? Do you know how to get the internet through your television or the television through your tablet? Do you want to get faster broadband?

For the next week or so, we have Isaac Fofie on hand to help with our technological difficulties. Isaac is part of the BrightSparks team, TalkTalk's highly-qualified engineers whose job is to help customers make the most of their home broadband, and who can help with everything from setting up broadband and connecting new devices to making sure everything is running as fast as possible.
 
Isaac has been a BrightSpark, working primarily in South London, for four years. His favourite gadget is either his iPhone 4 or his netbook because the battery lasts all day and he can get online when he’s out working. In his spare time he likes to write poetry! 

This Q&A is sponsored by TalkTalk. Get your questions in by 26 Feb and we'll link to Isaac's answers on 11 March.

floribunda Wed 27-Feb-13 11:01:49

Can you help explain how iphone storage works? I have a 16G iphone 4. I have some music on it - but not a ridiculous amount. A few videos I have shot on the phone (all approx 10-20 seconds long and only a handful of them) and quite a lot of photos. But when I sync my phone on my computer it shows I have basically used up all my storage.

I love having the photos on there (grandma's bragging book) so what can I do to free up a bit of space. I have about 600 photos in total

iMac Wed 27-Feb-13 11:04:24

Why is it that companies (not just yourself, but Sky, BT, Virgin etc) all advertise a package with broadband, TV, whatever - but then there's a small bit where it says line rental on top? If line rental is necessary for broadband, why isn't it included in the price?

Also, Virgin run cables, so why is line rental necessary for the broadband package?

katykat Wed 27-Feb-13 11:05:50

Am I too late to add my question? It's also about photos on an iphone and I had forgotten until I saw Floribunda's question.

If I click on the photo icon on my iphone a list of "albums" comes up. There is one called "From my computer" which is photos I have compiled to make a little album to keep on my phone. There is "Camera roll" which is the photos I take on my phone or save on my phone. But then there is also "photo library" which has more photos in it than "from my computer" but not as many as there would be if you added both the other albums together. So what is this album, what goes into it - and is it duplicating the other two albums and therefore taking up lots of storage space?

melaina Wed 27-Feb-13 11:10:50

Hoping I can squeeze a mac question in too! Between us we have a macbook computer and an ipad and I also have an iphone. My question is about icloud back up which I have been told is on my phone. How does it work? Is it on my ipad too? And can I put it on my computer so I can keep all of my stuff saved together (and actually - I would really like to know more about icloud in the first place - how does it work? what does it save? and how do you access it if you need it?)

CariGransnet (GNHQ) Wed 27-Feb-13 11:12:27

Due to a late flurry of more great questions we have decided to put the deadline back to lunchtime today - so do add anything you might want to know before that and we will get the list over to Isaac this afternoon

leila Wed 27-Feb-13 11:17:32

At the risk of iphones hijacking the whole thread grin trying to work out whether to buy an iphone from apple and then get a sim deal or whether to get the same phone on a monthly contract. Essentially if I assume it will last 2 years and pay (approx) £500 for the phone and then £15 a month on the iphone sim deal (which has enough minutes and data for my needs plus unlimited texts) it works out that I am spending the same as if I do a 2 year deal with the same provider and get the phone (more or less) included - there is a small fee at the start for having the phone I want. So what I am trying to ask in a rather roundabout way is are there advantages to one method or the other that I might have overlooked?

ticketyboo Wed 27-Feb-13 11:31:03

My question is about online storage - or backing up in general. I have always used an external hard drive to back up my computer in the past but a friend pointed out that if the house burned down and my computer went with it the hard drive would likely go up in flames at the same time.

I mainly want to back up all my photos and my documents. I got the free drop box thing but it's already running out of space and I am unsure whether to pay to upgrade - partly because it seems expensive and also because I wasn't sure if there are better options.

Thank you in advance

threesugars Wed 27-Feb-13 11:33:26

Very interested to see what you say to katykat's question. Am also intrigued by the pic folders on the iphone...

And following on from the earlier ones:

Is icloud better than dropbox then? Does it work in the same way?

And I'm due an upgrade soon on my iphone 4 - is the iphone 5 much better in your opinion? Or should I stick to the iphone 4 and rather negotiate a better package.

And also, is the problem of other people hacking in to your own wifi still an issue? I have a strong password (I think).

louella Wed 27-Feb-13 11:34:23

Is it wise to "lock" the screen on your ipad or iphone so that after a certain period of time you need to enter a four number code to be able to use it? I always thought it was good in terms of security but then my DS pointed out that in an emergency no one would be able to access my ICE (in case of emergency) numbers to let them know something had happened

tokengesture Fri 01-Mar-13 13:26:17

Why sometimes when I am out and about with my computer do I find it impossible to log into the internet and get a message saying either than my computer has not got an IP or has a self-assigned IP and therefore cannot connect?

Seems to be OK when I get home...

downwithcupcakes Fri 01-Mar-13 13:40:26

I tried to get faster broadband through Virgin but despite leafleting the road saying their services were available they said the only way I could have it was with wires up the front of my house. The people who sold the package were incredibly hard sell - only interested in getting a signature on a form. i explained to them that I couldn't have anything up the front of the house but they weren't interested in discussing how it would happen. I think they must have got the commission regardless of whether the sale actually went through. The whole thing was a depressing experience. Do all companies use these techniques and how could I get faster broadband without festooning the house with cables?

EllaDuncan Thu 28-Mar-13 10:01:22

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whenim64 Thu 28-Mar-13 10:24:45

This clicks on to an advert?

derekbrian Tue 17-May-16 11:57:19

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