Brilliant. I was nearly banging my head against a wall today trying to report a fault on my phone to Virgin. I was asked by a machine what was the 1st letter of my password,4th letter,etc Remembering the word is bad enough without having to solve a maths problem at the same time.
Oh yes!! I am having trouble with passwords at the moment; have to enter them every single time for every single site; something to do with the fiendish Windows 10 most recent update.
?? Sounds like the problems we have resetting our password for our local authority childminding funding portal, that's enough to make you put something less than polite ?