I arranged for a parcel to be delivered yesterday and waited in all day. Mid afternoon I phoned to check it was coming and was told it definitely was. Teatime I phoned again to be told it was definitely on the van and they delivered up to 9pm so it would be on it's way.
Guess what? No delivery. Around 8pm I checked the company tracking page and discovered that the driver had returned it to the depot as he had 'tried to deliver, received no answer and left a card' at 1.29pm. I phoned the company and trying not to explode with the young man on customer services and pointed out that I didn't know where the driver had tried to deliver the parcel to but it certainly wasn't here. He was apologetic...well what else could he be. I told him I would have to miss our daughter singing in Bradford today and asked him how I should explain that to a very upset 9 year old. He said he would try to have the parcel delivered before 9am so I could still get to Bradford on time.
9am this morning the parcel was still in the depot waiting to be put on a van. Another phone call. A different young man made the mistake of saying he'd 'try' to get the parcel delivered today. I told him in no uncertain terms that it had better be here today, that I was missing our 9 year old daughter singing because I had to wait in and that if it didn't come I wouldn't be venting on someone like him but would expect to speak to someone much higher up the pecking order because if he thought I was angry today that was nothing compared to how I'd be if the parcel didn't arrive. He said he would request a new driver and give him my phone number in case he couldn't find our house. I live just off the main square of a small market town not in the middle of nowhere btw.
So now I sit and wait. Except if it's not here by noon I will be phoning again and will continue to make a nuisance of myself until it arrives.
Of course I'm being charged 5p per minute for each phone call. When the bill comes at the end of the month I will send them a copy and demand compensation for the charges. Who knows, they might even pay out
vampirequeen Sat 06-Dec-14 10:18:28
jollyg Sat 06-Dec-14 10:28:59
Elegran Sat 06-Dec-14 11:16:18
vampirequeen Sat 06-Dec-14 11:17:00
loopylou Sat 06-Dec-14 12:38:59
Elegran Sat 06-Dec-14 12:53:24
vampirequeen Sat 06-Dec-14 14:07:24
Crafting Sat 06-Dec-14 15:11:00
suzied Sat 06-Dec-14 18:20:32
soontobe Sat 06-Dec-14 18:39:37
TriciaF Sat 06-Dec-14 18:52:52
janerowena Sat 06-Dec-14 19:04:51
Charleygirl Sat 06-Dec-14 20:43:04
vampirequeen Sat 06-Dec-14 22:30:05
susieb755 Sat 06-Dec-14 23:23:43
suzied Sun 07-Dec-14 09:03:03
chocolatepudding Sun 07-Dec-14 09:20:50
vampirequeen Sun 07-Dec-14 10:00:25
anneey Sun 07-Dec-14 10:15:35
loopylou Sun 07-Dec-14 10:18:06
Tegan Sun 07-Dec-14 10:32:39
TwiceAsNice Sun 07-Dec-14 10:52:15
TwiceAsNice Sun 07-Dec-14 10:54:54
Lona Sun 07-Dec-14 11:24:10
Crafting Sun 07-Dec-14 20:22:53