harrigran I use Facebook to contact various companies, M&S included.
If you go to the companies own website and use the "contact us" facility, comments/complaints etc are only seen by staff, but put it on facebook and the whole world can see it!
I have also used Facebook to praise products or good customer service. Sometimes I have received a voucher to use on my next purchase!
People eating and drinking on the go
Should women have equal pay and opportunities?
To think that London, or anywhere else for that matter, does not belong to any one demographic