Gransnet forums


Personal cleanliness

(166 Posts)
NanKate Tue 06-Oct-15 07:35:57

On Sunday we went to a NT property for a lovely walk through the grounds to look at the trees beginning to turn, it was wonderful.

We stopped at the cafe for coffee and cake. The young man serving us was very pleasant and polite but when I looked down I could see he had dirty finger nails. It made me feel sick when he touched the cup. I must be fair he looked clean and had clean hands, but those nails yuk !

I filled in the comment form and handed it in before I left. No doubt I will get the same sort of washy washy reply from the NT as I did last time I made a complaint.

thatbags Tue 06-Oct-15 08:04:24

You never know, nk, whoever's in charge of the cafe might well get stricter about fingernail cleanliness because of your note. That's how change and improvements happen. #lookonthebrightside

hildajenniJ Tue 06-Oct-15 08:11:31

It's always worth complaining. I would feel just the same, I can't abide dirty finger nails. When you work in a food establishment you should be scrupulously clean.

Indinana Tue 06-Oct-15 08:53:21

I should have complained officially the time I visited a NT restaurant and the young boy serving the person in front of us dropped a cake knife on the floor. He picked it up and was about to carry on using it, when I said quite loudly, "Are you seriously going to use that knife without washing it first?" He looked embarrassed, and went to get a clean one. I was so shocked that he could even think of using the knife in front of a queue of customers who had all clearly seen him drop it!

Teetime Tue 06-Oct-15 09:21:12

This all sounds horrible. I was in Wetherspoons last night and one of the waitresses was in the loo at the same time as me - she washed her hands but only in the most perfunctory manner- I don't think she knows she has a thumb, webs and the backs of her hands.

My pet hate is being served in a supermarket or food establishment by someone chewing gum - Horrible!

jinglbellsfrocks Tue 06-Oct-15 09:30:56

So long as he hadn't made the pastry, I don't think I would have worried too much. Perhaps they roped him in from the garden because of a rush in the cafe?

Indinana Tue 06-Oct-15 09:32:11

At least she washed them Teetime, however perfunctorily wink

jinglbellsfrocks Tue 06-Oct-15 09:32:23

Wasn't as bad as the young lad on a Sainsburys' checkout, busily screwing his finger up his nose before handling my shopping. Now that I did complain about.

Hunt Tue 06-Oct-15 09:34:11

if he had made the pastry his hands would have been beautifully clean. Remember the grey pastry and clean hands when we were children!

jinglbellsfrocks Tue 06-Oct-15 09:44:07

Yes! grin

Anniebach Tue 06-Oct-15 10:18:22

Why the need to speak of the dropped knife loudly , did you hope for applause .indiana? You seem pleased you embarrassed a young boy, would not a quiet word have achieved the same result , not nice thing to do

Marmight Tue 06-Oct-15 10:32:59

I hate it when the waiter/waitress takes the mug or glass they are holding by the rim before placing it on the table - yuk. This happens a lot and mostly by the younger generation. Trouble is, they are not trained properly in 'elf 'n safety.

Indinana Tue 06-Oct-15 10:42:50

jingl shock

Nonnie Tue 06-Oct-15 10:47:40

I thought it was a legal requirement to have the proper training before working in a restaurant touching food.

Lately I was in the NL equivalent of Waitrose and watched a man filling a basket with bread roles and noticed he was not wearing gloves. I think he would have been in the UK

Last week we went to a new coffee shop/bakery and it was clear that the staff were being trained. One of them had a cake box in one hand and a closed one in her teeth. The boss looked very annoyed when he took it from her and put in the bin. I think it was thoughtlessness and she will learn.

Anya Tue 06-Oct-15 11:03:56

In the UK, food handlers don't have to hold a food hygiene certificate to prepare or sell food, although many food businesses will prefer that they do. The necessary skills may be obtained through on-the-job training, self-study or relevant prior experience.

UK food hygiene certificates don't have an expiry date. It is left to the discretion of the food business operator or environmental health officer to decide whether a refresher course is needed. This may be a result of changes to legislation or technological developments in food hygiene.

- See more at:

Nonnie Tue 06-Oct-15 11:25:39

Thanks Anya it always looks as if they have been trained which is perhaps why we notice on the odd occasion when things are not done properly. I have only ever had excellent service in NT cafes.

Anya Tue 06-Oct-15 12:48:07

Nonnie I did think it was a requirement by law, as indeed it should be, and only googled it out of curiosity.

harrigran Tue 06-Oct-15 12:50:27

I very rarely eat cake or scones in NT properties, I stand and watch how the food is handled before just ordering a tea or coffee. Fingers in cups and glasses is a big turn off too.

Nonnie Tue 06-Oct-15 13:26:18

I don't worry overmuch when I think about what happened at guide camp! grin

Anya Tue 06-Oct-15 13:56:28

Dampers spitted on an old twig and 'cooked' over a smokey camp fire, then torn apart and eaten with mucky fingers?

The memories are flooding back.

Stansgran Tue 06-Oct-15 14:03:30

Just thought you might enjoy this in a rather gruesome way. Why I make the DGS wash before and after food.

jenn Tue 06-Oct-15 14:57:51

Oh dear, as I read this post I agreed with the points made about cleanliness when handling food then remembered I had brought my horse in, filled a haynet, mixed a feed, gave him a quick brush and a long cuddle then whilst he was eating I ate my sandwiches!!!
No Handwash.!!

jinglbellsfrocks Tue 06-Oct-15 15:14:33

You brought him in?! Isn't that going a bit far? With or without hand washing?

jinglbellsfrocks Tue 06-Oct-15 15:15:48

Love dampers! GS makes them for me in a fire-hole in his garden.

Anya Tue 06-Oct-15 17:01:52

In from his field to his stable you numpty!